Export Ocean Coordinator

ZipRecruiter; Lichfield; On-site; GBP 30,000 - 35,000; Full time

Job summary

A leading freight forwarding company is seeking an Export Ocean Freight Forwarder to manage operations efficiently. The role involves coordinating freight transport, delivering outstanding customer service, and ensuring compliance with customs regulations. Ideal candidates will have at least 3 years of experience in freight coordination.

Qualifications

• At least 3 years' experience in freight coordination.
• Experience with ocean and air movements.
• Key account management skills.

Responsibilities

• Manage service operations efficiently and prepare quotes.
• Coordinate the movement of freight via air and sea.
• Engage with customers for customized quotations.

Skills

Customer Service

Freight Coordination

Customs Regulations Knowledge

Job description

Job Description

Gleeson has an exclusive partnership with a freight forwarding company seeking an Ocean Freight Coordinator for a multi-business operation investing in their UK counterpart.

Job Title: Export Ocean Freight Forwarder
Salary: £30,000 - £35,000
Work Type: Office
Location: North Sutton Coldfield (Birmingham)

Duties:

1. Manage service operations efficiently, provide essential information, and prepare quotes for air and sea transportation.
2. Coordinate the movement of freight via air and sea.
3. Deliver outstanding customer service across all transportation channels, focusing on ocean and air shipments.
4. Oversee the entire shipment process to ensure accurate and timely bookings.
5. Facilitate the processing of shipment details to avoid delays.
6. Engage with customers to deliver customized quotations that meet their specific needs.
7. Demonstrate knowledge of customs regulations, dangerous goods handling, and insurance protocols.
8. Collaborate with customs brokers, providing accurate information for swift import clearance in compliance with regulations.
9. Identify and report potential claims, compiling details for prompt processing according to company standards.
10. Interact professionally and courteously with customers at all times.
11. Support business development activities and initiatives.
12. Maintain accurate documentation, records, and system updates to ensure data integrity.

Ideal Candidate:

• At least 3 years' experience within freight coordination.
• Experience with ocean and air movements.
• Key account management skills.

Industry: Freight

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