Export Coordinator I

Johnson Matthey; Watford; Hybrid; GBP 31,000 - 49,000; Full time

Benefits offered by this job

Retirement savings

Share plans

Saving accounts

House saving funds

Life and disability insurance

Commuter allowances and loans

Medical plans / health assessments

Fitness discounts

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Job summary

Johnson Matthey Plc is seeking an Export Coordinator in Royston, UK. This role arranges transport for UK and international shipments and produces all shipping documents such as invoices, Dangerous Goods notes, Certificates of Origin and Letters of Credit.

The position is hybrid with on-site work once a week. You will liaise with freight forwarders, ensure timely processing, and support sales on cost/risk considerations of different shipping methods.

Qualifications

• Good IT skills including Microsoft Office, Outlook and Teams.
• Ability to build relationships with other functional teams.
• Solid understanding of export operations including required documentation.
• Knowledge of Known Consignor and Regulated Agent procedures.
• Experience in customer-focused roles.

Responsibilities

• Arrange safe and secure transport of all shipments (UK and international) with approved freight forwarders or carriers.
• Arrange collection of refining materials from customers for delivery to the site.
• Ensure shipments are processed to meet customer delivery dates.
• Deal with carrier or freight forwarder issues.
• Prepare all export documents (Commercial Invoice, Delivery Notes, Packing Lists, LC, Certificates of Origin, Dangerous Goods notes).
• Liaise with carriers on delays, losses or damage and inform internal customers.
• Advise sales and customer service on cost and risk of different shipping methods (Road, Sea, Air) INCO terms.
• Check and approve freight invoices for shipments.
• Ensure export/import documents comply with customs and export control procedures.
• Maintain good relationships with sales/customer service and notify of delays.
• Participate in carrier/freight forwarder reviews.
• Provide exceptional customer service to internal and external customers.

Skills

Microsoft Office

Outlook

Teams

Relationship building

Export operations knowledge

Known Consignor / Regulated Agent

Customer-focused experience

Job description

Vacancy: Export Coordinator

Location: Royston, UK

We are currently recruiting for an Export Coordinator, the key purpose of this role is to arrange transport in accordance with both customer and JM requirements. The role requires the production of all shipping documentation, including Export Invoices, Dangerous Goods documents, Certificates of Origin, and Letters of Credit.

This is a hybrid role with the expectations of being on site once a week.

At Johnson Matthey, your work will matter. As a Export Coordinator, you’ll join a world leader in platinum group metals with over 200 years of history and innovation. You’ll help tackle the world’s biggest challenges - cutting emissions, powering modern society and enhancing lives - as we continue to apply, refine and recycle metals that matter, for a healthier and more resilient future.

Your responsibilities:

• To arrange for the safe and secure transport of all shipments (UK and International) with appropriate approved freight forwarders or carriers
• To arrange for the safe and secure collection of refining materials from our customers for delivery to the appropriate site
• Ensuring shipments are processed in a timely manner to meet customer required delivery dates.
• Deal with all carrier or freight forwarder issues relating to shipments.
• Prepare all documents through internal systems to accompany the shipment (i.e. Commercial Invoice, Delivery Notes, Packing Lists, Letters of Credit, Certificates of Origin and Dangerous Goods Notes etc. required by the customer or Customs and compliance bodies as appropriate)
• Liaise with carriers / forwarders on issues of reported delays, losses or damage to any Johnson Matthey shipments and advise internal customers.
• Provide advice and guidance to sales and customer service teams on the cost and risk implications of alternative shipping methods (Road, Sea, Air) INCO terms.
• Check and approve freight invoices for their own shipments.
• Ensure all documents for export and imports are compliant in terms of customs legislation and export control procedures.
• Maintain good relationships with sales and customer service teams and notify them of any potential delays to shipment.
• Take part in any regular reviews or carriers or freight forwarders.
• Provide an exceptional customer service to internal and external customers.

Requirements for the role:

• Good IT skills with microsoft office, Outlook and Teams (Essential)
• Good at forming relationships with other functional teams (Essential)
• Good working knowledge of export operations including documentation requirements (Essential)
• Understanding of Known Consignor, Regulated Agent (Essential)
• Previous experience working in customer focused role (Essential)

Even if you only match some of the skills, we’d love to hear from you to discuss further!

What we offer:

We make sure salaries are fair, competitive and aligned to individual roles, experience and responsibilities. We are also supportive of hybrid and flexible working and where applicable, offer life, medical and other benefits that support our employees’ financial and physical wellbeing, such as:

• Retirement savings
• Share plans
• Saving accounts
• House saving funds
• Life and disability insurance
• Commuter allowances and loans
• Medical plans / health assessments
• Fitness discounts
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Ready to make a meaningful impact on your career and the environment? Join us and help shape a sustainable future while advancing your career!

At JM, inclusivity is central to our values. We create an environment where everyone can thrive, embracing diverse perspectives to tackle challenges and ensure all colleagues feel valued and connected.

For any queries or accessibility requirements, please contact We will work with you to make suitable adjustments at any stage of the recruitment process. All conversations are confidential, and your feedback is welcome to help us provide an accessible and positive recruitment experience.

Closing date for applications: This job advertisement will be posted for a minimum of 2 weeks, early application is advised.

#MyCareerMatters #CareersThatMatter

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