Experts at Hand Navigator

Kirklees Metropolitan Council; Greenwich; On-site; GBP 46,000 - 49,000; Full time

Job summary

The Experts at Hand Navigator role is a key part of Greenwich’s SEND reform agenda. You will be the primary contact for schools and settings in your cluster, building trusted relationships and helping them access the specialist SEND support they need.

Working with a multidisciplinary team, you will triage requests, coordinate specialist input and chair weekly meetings to ensure timely, right-sized support for pupils.

Qualifications

• Has strong commitment to inclusion and SEND and is passionate about supporting children and young people.
• Experience in SEND, inclusion, education or children’s services and able to triage SEND concerns.
• Strong relationship management skills to build trusted and effective relationships with a wide range of stakeholders.
• Highly organised with ability to manage a varied caseload across multiple schools and settings.

Responsibilities

• Acting as the named contact for schools and settings across your cluster, building strong and trusted working relationships
• Leading regular check-in conversations with schools to identify emerging needs and ensure they can access support confidently
• Triaging requests and coordinating specialist support across a multidisciplinary team
• Chairing the weekly multidisciplinary team meeting, facilitating discussion and ensuring the right support is agreed for each request
• Providing operational oversight of specialists across the cluster, monitoring progress and ensuring quality of delivery
• Maintaining accurate records and producing reports to support service improvement

Skills

SEND knowledge

Relationship management

Organisational skills

Triage SEND concerns

Coordination of multidisciplinary team

Job description

Make a Difference for Children and Young People in Greenwich

Experts at Hand Navigator – Greenwich SENDGrade PO3 | Children’s Services | SEND

Are you passionate about supporting children and young people with SEND? Do you want to play a pivotal role in an innovative new model that is transforming how schools access specialist expertise across Greenwich?

We are looking for an enthusiastic, skilled and committed professional to join us as an Experts at Hand Navigator – a brand new role at the heart of Greenwich’s SEND reform programme.

About the Role

As an Experts at Hand Navigator, you will be the primary point of contact for schools and settings within your allocated cluster. You will build trusted relationships with schools and settings, helping them understand and access the specialist SEND support they need.

Working alongside a dedicated team of specialists including speech and language therapists, occupational therapists, educational psychologists, autism outreach workers and STEPS practitioners, you will coordinate support, triage requests and ensure schools and settings receive the right expertise at the right time.

You will bring professional SEND knowledge, strong relationship skills and a genuine commitment to inclusion to help schools and settings build their capacity to support children and young people within mainstream provision.

What You Will Be Doing

• Acting as the named contact for schools and settings across your cluster, building strong and trusted working relationships
• Leading regular check-in conversations with schools to identify emerging needs and ensure they can access support confidently
• Triaging requests and coordinating specialist support across a multidisciplinary team
• Chairing the weekly multidisciplinary team meeting, facilitating discussion and ensuring the right support is agreed for each request
• Providing operational oversight of specialists across the cluster, monitoring progress and ensuring quality of delivery
• Maintaining accurate records and producing reports to support service improvement

Why Join Us?

Be part of something genuinely new – a pioneering model designed to get support to children earlier and more effectively.

Work alongside experienced and dedicated SEND professionals across health and education.

Build deep relationships with schools and settings and make a real difference to children’s outcomes.

Contribute to shaping a service that will grow across the whole borough.

Join a team that is ambitious, collaborative and committed to continuous improvement.

Who Are We Looking For?

We are looking for someone who:

• Has a strong commitment to inclusion and SEND and is passionate about supporting children and young people
• Has experience working within SEND, inclusion, education or children’s services and is able to triage SEND concerns and connect schools and settings to the right support
• Brings strong relationship management skills and the ability to build trusted and effective relationships with a wide range of stakeholders
• Is highly organised and able to manage a varied caseload across multiple schools and settings

Company: Royal Borough of Greenwich

Salary: PO3 – (£45,750 – £49,056)

Location: Greenwich, London (Greater)

Sector: Health and Social Care

Sector: Safeguarding

Sector: Education

Job Role: Support Worker