Experts at Hand Navigator

Royal Borough of Greenwich; Greater London; On-site; GBP 42,000 - 48,000; Full time

Job summary

Royal Borough of Greenwich is seeking an Experts at Hand Navigator to coordinate access to specialist SEND support for schools and settings within a Greenwich cluster.

You will manage a multidisciplinary team, triage requests and provide operational oversight to ensure timely and appropriate SEND expertise reaches the right schools, contributing to inclusion and improved outcomes.

Qualifications

• Has a strong commitment to inclusion and SEND.
• Experience working within SEND, inclusion, education or children’s services and is able to triage SEND concerns and connect schools and settings to the right support.
• Brings strong relationship management skills and the ability to build trusted and effective relationships with a wide range of stakeholders.
• Is highly organised and able to manage a varied caseload across multiple schools and settings.

Responsibilities

• Acting as the named contact for schools and settings across your cluster, building strong and trusted working relationships.
• Leading regular check-in conversations with schools to identify emerging needs and ensure they can access support confidently.
• Triaging requests and coordinating specialist support across a multidisciplinary team.
• Chairing the weekly multidisciplinary team meeting, facilitating discussion and ensuring the right support is agreed for each request.
• Providing operational oversight of specialists across the cluster, monitoring progress and ensuring quality of delivery.
• Maintaining accurate records and producing reports to support service improvement.

Skills

Relationship management

Organisation

SEND knowledge

Job description

Make a Difference for Children and Young People in Greenwich

Experts at Hand Navigator – Greenwich SEND Grade PO3 | Children's Services | SEND

Are you passionate about supporting children and young people with SEND? Do you want to play a pivotal role in an innovative new model that is transforming how schools access specialist expertise across Greenwich?

We are looking for an enthusiastic, skilled and committed professional to join us as an Experts at Hand Navigator – a brand new role at the heart of Greenwich's SEND reform programme.

About The Role

As an Experts at Hand Navigator, you will be the primary point of contact for schools and settings within your allocated cluster. You will build trusted relationships with schools and settings, helping them understand and access the specialist SEND support they need.

Working alongside a dedicated team of specialists including speech and language therapists, occupational therapists, educational psychologists, autism outreach workers and STEPS practitioners, you will coordinate support, triage requests and ensure schools and settings receive the right expertise at the right time.

You will bring professional SEND knowledge, strong relationship skills and a genuine commitment to inclusion to help schools and settings build their capacity to support children and young people within mainstream provision.

What You Will Be Doing

• Acting as the named contact for schools and settings across your cluster, building strong and trusted working relationships
• Leading regular check-in conversations with schools to identify emerging needs and ensure they can access support confidently
• Triaging requests and coordinating specialist support across a multidisciplinary team
• Chairing the weekly multidisciplinary team meeting, facilitating discussion and ensuring the right support is agreed for each request
• Providing operational oversight of specialists across the cluster, monitoring progress and ensuring quality of delivery
• Maintaining accurate records and producing reports to support service improvement

Why Join Us?

• Be part of something genuinely new – a pioneering model designed to get support to children earlier and more effectively.
• Work alongside experienced and dedicated SEND professionals across health and education.
• Build deep relationships with schools and settings and make a real difference to children's outcomes.
• Contribute to shaping a service that will grow across the whole borough.
• Join a team that is ambitious, collaborative and committed to continuous improvement.

Who Are We Looking For?

• Has a strong commitment to inclusion and SEND and is passionate about supporting children and young people
• Has experience working within SEND, inclusion, education or children's services and is able to triage SEND concerns and connect schools and settings to the right support
• Brings strong relationship management skills and the ability to build trusted and effective relationships with a wide range of stakeholders
• Is highly organised and able to manage a varied caseload across multiple schools and settings

Interested?

If you are excited by this opportunity and want to be part of something that genuinely matters, we would love to hear from you.

Diversity Statement: Royal Borough of Greenwich values the diversity of its community and aims to have a workforce that reflects this. We therefore encourage applications from all sections of the community.

Advert Close: All vacancies close at midnight unless otherwise stated.

Early Advert Close: Royal Borough of Greenwich reserves the right to close any job advert earlier than the advertised closing date where there is reason to do so (for example high volume of applications).

Full Employment History: A full employment history is required for this role. Please provide a full employment history, together with a satisfactory written explanation of any gaps in employment.

How Applications are Scored: Each application is scored according to how well the supporting statements addresses each point on the Person Specification for the role. Candidates will be short-listed for interview on the extent to which they meet the specific points within the Person Specification. The Person Specification is supplied with the job advert. When completing your application, please use the supporting statements section to tell us how you meet each of the points on the Person Specification. We need to have this information in order to consider your application.

Salary: Salaries advertised are for a standard working week of 35 hours unless otherwise stated. Please use this 'Salary Calculator to help you calculate a pro rata salary.

Our Staff Values: Our Staff Values are important to us. Candidates will be continuously assessed against our staff values throughout the recruitment process. Where candidates demonstrate views and behaviours that do not meet the standards of our staff values, we reserve the right to reject their application/ registration.