Experts at Hand (EAH) Administrator

Brent Council; Wembley; On-site; GBP 35,000 - 37,000; Full time

Benefits offered by this job

Up to 33 days annual leave

LGPS pension

Hybrid and flexible working options

Family-friendly policies

Health and wellbeing support

Education sessions and season ticket/3

Cycle to Work scheme

Learning & development opportunities

Brent Rewards discounts

Job summary

Brent Council is seeking an organised Administrator to support the Experts at Hand service within the SEND Outreach team. You will ensure smooth day‑to‑day operations for a busy multi‑agency cluster, acting as the main contact point and coordinating meetings, information and reporting.

You will handle data, maintain records and support financial processes, while liaising with professionals and stakeholders to drive high-quality service delivery.

Qualifications

• Experience providing business or administrative support in a busy environment.
• Strong IT skills including Microsoft Office applications and databases.
• Ability to maintain accurate records and handle sensitive information appropriately.
• Experience supporting meetings, including arranging logistics and taking minutes.

Responsibilities

• Acting as the first point of contact via phone, email and post.
• Providing administrative support, including scheduling meetings and preparing papers.
• Raising purchase orders, processing payments and maintaining records.
• Maintaining databases, spreadsheets and records with accuracy and confidentiality.
• Monitoring shared inboxes and responding to queries within timescales.
• Liaising with internal teams and external providers as the key service link.
• Producing reports and supporting data collection including statutory returns.
• Identifying and escalating issues to improve administrative processes.

Skills

Organised

Customer focus

Team player

Communication

Time management

Tools

MS Office

Databases

Job description

Job Description

Salary range: £34,998 - £37,134p.a. inc. London weighting pro rata

Contract: 36 Month Fixed Term - End date 31st March 2029

Hours of work: 36 hours - Term Time Working (39 weeks)

Location: Brent Civic Centre as well as other locations as required

Experts at Hand Administrator – Be at the heart of change. Keep services running smoothly. Help make a difference for children and families.

Join Brent’s dynamic SEND Outreach Service at an exciting time of transformation, as we bring to life the vision set out in the SEND and Alternative Provision Improvement Plan, including the innovative “Experts at Hand” approach.

This is a unique opportunity to be part of a forward‑thinking team that places children, young people and their families at the heart of practice, working alongside them as valued partners in shaping inclusive, high‑quality support.

We are seeking passionate, reflective professionals who are committed to co‑production, early intervention and systemic change, and who are inspired by the opportunity to strengthen inclusive practice across settings.

In Brent, you will play a vital role in supporting a service that strengthens inclusive practice, builds capacity and helps ensure every child can thrive within their local community.

The Role

We are looking for an organised and proactive Administrator to provide high-quality support to the Experts at Hand service, ensuring the smooth day-to-day running of a busy, multi‑agency cluster.

This is a key role at the centre of the service, acting as the first point of contact for professionals, service providers and stakeholders. You will play a vital part in coordinating administrative processes, supporting meetings, managing information and ensuring that systems run efficiently and effectively.

Key Responsibilities Include

• Acting as the first point of contact, managing enquiries via phone, email and post in a professional and timely manner
• Providing comprehensive administrative support, including scheduling meetings, preparing papers and taking accurate minutes
• Supporting financial processes, including raising purchase orders, processing payments and maintaining records
• Maintaining and updating databases, spreadsheets and records, ensuring accuracy and confidentiality
• Monitoring shared inboxes and ensuring queries and actions are responded to within required timescales
• Liaising with internal teams and external providers, acting as a key link across the service
• Producing reports and supporting data collection, including statutory returns
• Identifying and escalating issues, helping to improve administrative processes and service delivery

The Person

We are looking for a highly organised and customer-focused individual with strong administrative experience and a commitment to delivering high-quality support.

You Will

• Have experience providing business or administrative support in a busy environment
• Be confident working with data, maintaining accurate records and handling sensitive information appropriately
• Have strong IT skills, including the use of Microsoft Office applications and databases
• Demonstrate excellent organisational and time management skills, with the ability to manage a varied workload and meet deadlines
• Be an effective communicator, able to work with a wide range of stakeholders including professionals and members of the public
• Have experience supporting meetings, including arranging logistics and taking minutes
• Be proactive in identifying improvements and resolving issues in administrative processes
• Be a strong team player with a flexible and adaptable approach

Why Join Brent?

This is an exciting opportunity to join a forward-thinking local authority at the forefront of SEND reform. In Brent, you will be empowered to influence practice, shape services and drive meaningful change for children, young people and families across the borough.

You’ll be joining a collaborative and ambitious team that values innovation, partnership working and inclusive practice — where your expertise and ideas can make a genuine and lasting impact.

What We Offer

We know people achieve their best when they feel valued. At Brent, you’ll benefit from:

• Up to 33 days annual leave (depending on length of service) plus bank holidays
• Excellent pension with generous employer contributions (LGPS)
• Hybrid and flexible working options available for most roles
• Supportive family-friendly policies for parent, guardians, and carers
• Health and wellbeing support, including access to eye test support and a 24/7 Employee Assistance Programme
• Financial support such as education sessions, childcare deposit loans, and season ticket loans
• Travel perks including affordable parking nearby, a Cycle to Work scheme, and great onsite facilities
• Learning and development opportunities to help you grow your career
• Access to My Brent Rewards with exclusive discounts on shopping, travel, leisure, and entertainment

Closing date: Sunday 13th September 2026 at 23:59

About Brent

Brent is a tremendously vibrant London borough where the iconic arch of Wembley Stadium dominates the skyline. Spanning both inner and outer London, it is a borough of huge contrasts in terms of its economic, environmental, ethnic and social make up. Brent’s diversity is evident to all who visit our borough and our long history of ethnic and cultural diversity has created a place that is truly unique and valued by those who live and work here.

Additional Information

Brent Council values the diversity of its community and aims to have a workforce that reflects this and therefore encourage applications from all sections of the community. We positively encourage all applicants to self-identify their characteristics in the diversity survey section in the application.

We are committed to safer recruitment and safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment. Applicants should be aware that posts working with children, young people and vulnerable adults are subject to an Enhanced DBS check as well as other employment clearances.

The information we collect from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. Further details of how your information will be used by us and Cifas and your data protection rights, can be found here .

Brent has a positive approach to flexible working.

As a disability confident employer Brent welcomes applications from people with all disabilities, including “non-visible” disabilities and mental health conditions. We will interview any disabled applicant who meets the essential criteria. If you require reasonable adjustments to be made to any part of the recruitment process due to your disability, please contact us on [e-mail] .