Experto UK

Airzone; United Kingdom; Remote; GBP 32,000 - 42,000; Full time

Job summary

Airzone is a leading provider of smart HVAC solutions, seeking a Technical Support specialist to support customers in the United Kingdom. The role involves on-site and remote assistance, incident management, and collaboration with the sales and R&D teams to improve product reliability.

Essential qualifications include higher-level vocational training in electronics and solid knowledge of electronics. The position requires willingness to travel domestically and internationally and fluency in

Qualifications

• Essential: Knowledge of electronics.
• Desirable: Knowledge of air conditioning/HVAC.

Responsibilities

• Provide technical support to customers in the United Kingdom market, both on-site and remotely.
• Pass on knowledge to the team through internal training sessions.
• Monitor service visits and incident management with ATS network.
• Attend installations to carry out correct diagnosis and provide training.

Skills

Electronics knowledge

English

French

Education

Higher-level vocational training in Electronics

Job description

Who are we?AIRZONE is a leading company in smart HVAC solutions with an international presence. Our commitment to sustainability, technology, and people has made us a benchmark in the HVAC industry. JOIN THE SMART COMFORT REVOLUTION!At AIRZONE, we're redefining the future of comfort and energy efficiency through cutting-edge technology. If you're passionate about innovation, challenges, and want to work in a dynamic environment where your ideas matter — we want to hear from you!.Job objective:Provide technical support to customers in the United Kingdom market, both on-site and remotely. Training of customers and technical services associated with the company.Roles and responsibilities:Technical SupportBe a technical reference within the area, with knowledge of solutions at a functional and technical level. Pass on knowledge to the team through internal training sessions.Manage communication channels with the Technical Support team. Communication procedures, incident management, installation follow-up, etc.Detection and reporting of new incidents through the channels defined by the company.Participation in industry trade fairs when necessary, accompanying ATS so that they become as self-sufficient as possible.Support for the Technical team based in Spain (Hotline) during peak work seasons (holidays, etc.ATSSizing of the ATS network to cover the services offered by the company. Identification of profiles (together with the sales team), joint review of contractual conditions, contract signing, etc.Technical and procedural training for STAs. Monitoring their performance to correct possible misalignments.Keep track of service visits.Monitor the quality of service of the ATS network with customers.Organization of regular webinars to update ATS knowledge, needs, work reports, etc.Joint visits with the ATS to resolve incidents, provide training, conduct audits, etc..TrainingStrengthen customer training (for example, through specific events) in collaboration with the sales network.Strengthen training for internal teams.Collaboration with the R&D teams to report incidents and product improvements.. Attend installations to carry out a correct diagnosis.Collaboration with the training department to prepare training content.QualityReporting of product incidents or malfunctions. In-depth investigation of the root cause of the problem in order to report it appropriately through the channels defined by the company (Carrying out on-site visits)Collaboration with the rest of the company's departments to find solutions to customer incidents.Basic education requiredEssential: Higher-level vocational training (Ciclo Formativo de Grado Superior) in Electronics or similar.Specific knowledgeEssential: Knowledge of electronics.Desirable: Knowledge of air conditioning/HVAC.Minimum experience1 year of previous experience in a similar position is desirable.Other specific job requirementsUsual place of residence: LondonOn-site positionEssential: Availability for domestic and international travel — Category B driving licence, spoken languages: English and French..If you share our values and love what we do, we want to meet you!Apply now and help us build the future of smart comfort.