Expert by Experience

Active Care Group; United Kingdom; On-site; GBP 18,000 - 24,000; Part time

Job summary

Active Care Group at Kings Norton Hospital invites an Expert by Experience to help shape services from a patient perspective. The role focuses on using lived experience to influence care, support service improvements and ensure patient voices inform decisions.

You will work with senior leaders, contribute to training and policy development, participate in recruitment, and advocate for patient voice in care decisions. This is a part-time opportunity with negotiable salary.

Qualifications

• Have personal experience of accessing mental health services.
• Feel comfortable sharing experiences in a thoughtful, constructive and positive way.
• Are passionate about helping improve services and outcomes for others.
• Have good communication and listening skills.
• Can work collaboratively with a range of people, including healthcare professionals and senior leaders.

Responsibilities

• Working with the Hospital Director and senior leadership team to review and develop services from a patient perspective.
• Sharing your lived experience to help colleagues better understand the experiences of those accessing mental health services.
• Supporting training, induction and awareness sessions for colleagues.
• Contributing to the development of policies, procedures and service improvement initiatives.
• Taking part in recruitment activities and interview panels, helping us identify candidates who demonstrate the values and qualities that matter most to patients.
• Acting as an advocate for patient voice, ensuring lived experience is represented in discussions and decision-making.

Skills

Lived experience

Communication

Listening

Collaboration

Job description

# Expert by ExperiencePart TimeCloses 1 November 2026Apply nowYou'll be taken to our application system to complete your application.## About this role**Come and join one of the UK’s largest providers in complex care. We proudly employ over 4000+ people - no matter what your experience, we have jobs for everyone.**At Kings Norton Hospital, we are committed to ensuring that the voices of the individuals who use mental health services are at the heart of everything we do. We are looking for an **Expert by Experience** to join our team and play an important role in shaping how our service develops.This is a unique opportunity to use your personal insight to influence care, support service improvements and help ensure that the voices of patients are heard in the decisions we make every day.We welcome applications from anyone who has accessed mental health services and feels able to use their experience to help improve the quality of care and support available to others.If you are passionate about improving mental health services and want to use your lived experience to help shape the care that others receive, we'd love to hear from you.To apply, please submit an expression of interest telling us about your experience of using mental health services and why you are interested in becoming an Expert by Experience. You can submit this via the ‘Apply Now’ button above or, alternatively, you can email us at [e-mail].**What you'll be doing:*** Working with the Hospital Director and senior leadership team to review and develop services from a patient perspective.* Sharing your lived experience to help colleagues better understand the experiences of those accessing mental health services.* Supporting training, induction and awareness sessions for colleagues.* Contributing to the development of policies, procedures and service improvement initiatives.* Taking part in recruitment activities and interview panels, helping us identify candidates who demonstrate the values and qualities that matter most to patients.* Acting as an advocate for patient voice, ensuring lived experience is represented in discussions and decision-making.**What we're looking for:**We would love to hear from people who:* Have personal experience of accessing mental health services.* Feel comfortable sharing their experiences in a thoughtful, constructive and positive way.* Are passionate about helping improve services and outcomes for others.* Have good communication and listening skills.* Can work collaboratively with a range of people, including healthcare professionals and senior leaders.* Understand the importance of dignity, respect, equality, diversity and person-centred care.* Are able to reflect on their experiences and use them to support meaningful change.Previous employment experience is not essential. The value you bring to this role comes from your lived experience, insight and perspective.SalaryNegotiable depending on experience## Job detailsReference: REQ002408Contract type: Part TimePosted: 24 September 2026Closing date: 1 November 2026