Experiential Systems Technician

The Story Engineers (Sysco Productions Ltd t/a The Story Engineers); Godalming; Hybrid; GBP 36,000 - 48,000; Full time

Job summary

The Story Engineers in Godalming, Surrey, seeks a Systems Technician to maintain live tech and control systems across client sites. You’ll be hands-on, site-facing, and involved in maintenance visits, callouts, diagnostics and long-term performance.

Join a small, collaborative team with training and clear progression to senior technician and specialist engineering roles as the department grows.

Qualifications

• Full UK driving licence.
• Right to work in the UK.
• CSCS/ECS card preferred, or willingness to obtain.
• IPAF/PASMA certification advantageous.
• Willingness to participate in an out-of-hours support rota (compensated).

Responsibilities

• Deliver planned maintenance and reactive service visits, carrying out temporary or permanent repairs.
• Provide first- and second-line remote support by phone and remote access.
• Diagnose and resolve issues across live systems in a calm, methodical way.
• Escalate to senior technicians and engineering when appropriate.
• Carry out system testing, backups, firmware updates and configuration changes.
• Document service activity and produce clear service reports for clients after each visit.
• Explain issues, fixes and system status clearly to clients on site.
• Work from technical drawings and keep as-built records up to date.
• Support project delivery, including installation, rack builds, cabling and terminations.
• Carry out pre-builds and pre-site commissioning in the workshop with the engineering team.
• Follow RAMS and health & safety procedures at all times.

Skills

Technical capability

Hands-on problem solving

Documentation literacy

Platform familiarity

Manufacturer awareness

Organisation & accountability

Client-focused & collaborative

Curious learner

Tools

Q-SYS

DSPs

Media servers

Network switching

Job description

The Story Engineers in Godalming, Surrey, seeks a Systems Technician to maintain live tech and control systems across client sites. You’ll be hands-on, site-facing, and involved in maintenance visits, callouts, diagnostics and long-term performance.

Join a small, collaborative team with training and clear progression to senior technician and specialist engineering roles as the department grows.