Experienced Travel Consultant

Sundowner Holidays; Shoreham-by-Sea; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

A leading travel company specializing in custom holiday designs to Africa, Asia, and Latin America seeks experienced travel consultants. Candidates should possess a passion for travel and the ability to create memorable experiences by exceeding client expectations, backed by a strong attention to detail and organizational skills. The position offers a competitive salary package with opportunities for further earnings through commission, hybrid working options, and significant annual leave.

Benefits

25 days annual leave plus bank holidays

Birthday off

Optional volunteering day off

Family trips

Qualifications

• Previous experience in tailor-made travel as a consultant is essential.
• Strong written and verbal communication skills required.
• Literate and numerate with high attention to detail.

Responsibilities

• Design complex holiday itineraries for clients.
• Exceed client expectations and provide excellent service.
• Manage client communications including telephone interactions.

Skills

Attention to detail

Communication skills

Organizational skills

Positive attitude

Tools

Microsoft Excel

Microsoft Word

Job description

We are looking for experienced specialist travel consultants to design holidays to Africa,Asia or Latin America.

CREATING MEMORIES: We believe that memorable moments form the most perfect holiday – a story around a campfire; eating street-side on a plastic chair; a beautiful sunset; the sound of monkeys calling through the rainforest. And we think these moments are easier to attain by staying in independent boutique hotels and luxury hideaways. These ideals form the basis of our holidays.

REAL TRAVEL EXPERTS: We are looking for someone who loves travel. Someone who knows the exceptional guides, the best places to stay, the authentic experiences and all the detail in between.

IT’S ALL ABOUT OUR CLIENTS: We aim to surpass client expectations every step of the way. This ensures we have lovely repeat clients and word of mouth referrals (as well as a 99% five-star rating on Trustpilot). We therefore expect our Holiday Designers to be brilliant at exceeding client expectations and going the extra mile.

Must-have Experience & Skills:

·Previous experience of working in tailor-made travel as a travel consultant

·Experience of pulling together complex holiday itineraries

·Passion for travel and exploring new destinations

·Literate & numerate with a high level of attention to detail

·Strong written and verbal communication skills including an excellent telephone manner

·Excellent organisation skills to self-manage & prioritise your workload & ensure fantastic client service

·Positive can-do attitude

Preferred Experience & Skills:

·Strong geographical knowledge – cities, airports, key landmarks, destinations, sights etc

·Proven sales or client service experience

·Confident using Microsoft Excel and Word

Salary:

Basic salary plus uncapped commission.

Estimated OTE £40-55k for experienced consultants

Hours:

09h00 to 17h30 Mon to Fri. Or 08h00 to 16h30. Or 10h00 to 18h30. There is flexibility.

One Saturday every 6 weeks (with the following Friday as holiday).

Out Of Hours phone management required for 6 weeks of the year

Annual Leave:

25 days plus bank holidays.

Birthday off

Optional volunteering day off once per year

Additional days for longer-term employees

Usually another 10 days out of the office each year on a fam trip.

Location:

Modern office in central Shoreham-by-Sea (5 minutes to rail and bus links)

Hybrid working is an option. New employees would need to commit to spending at least 3 days per week in the office for the first 2 months. Therefore applicants should be within a one hour commute of the office.

To apply, send your CV to:

Jo Shuttleworth

[e-mail]

01273 923100