Experienced Social Worker

TN United Kingdom; Windsor; Remote; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking an experienced Social Worker to join their Vulnerable Customer Centre of Excellence. This vital role focuses on supporting at-risk individuals across the UK, providing tailored resources and assistance during critical times. You will engage with vulnerable customers facing financial hardships, health issues, and more, ensuring they receive the help they need. The ideal candidate will demonstrate empathy, strong communication skills, and a passion for excellent customer service. Join a caring team committed to making a positive impact in the community and help create a greener, fairer future.

Qualifications

• Proven track record in delivering high-quality social work.
• Strong empathy and effective communication skills.

Responsibilities

• Identify vulnerable customers and develop support outcomes.
• Assist customers in crisis situations and coordinate interventions.

Skills

Empathy

Effective Communication

Digital Proficiency

Crisis Management

Education

Social Work Degree

Job description

Job Description for Experienced Social Worker at British Gas

Location: Homebased

Employment Type: Permanent - Full Time / Part Time – generally Monday to Friday, 9-5

British Gas is more than just an energy company; we are a family of brands committed to transforming how we power the planet. Join us as we work towards a greener, fairer future by creating energy systems that eliminate reliance on fossil fuels and ignite positive community change. We offer purpose, passion, and potential—making this #MoreThanACareer.

About Your Team:

Our mission at British Gas is to sell and mend energy solutions. With over 200 years of powering UK homes and businesses, we are now focused on making the UK greener and more energy-efficient, using innovative technologies like thermostats, heat pumps, solar panels, and EV chargers to help customers reduce their carbon footprint.

Role Overview:

We are excited to introduce a new opportunity to join British Gas Energy as a Social Worker within our Vulnerable Customer Centre of Excellence. This is a vital role supporting some of the most at-risk individuals across the UK, helping us provide tailored support and resources to vulnerable customers during critical times.

Your responsibilities include:

1. Identifying vulnerable customers facing financial hardship, health issues, or other vulnerabilities and developing appropriate support outcomes.
2. Providing direct support and resources, such as access to financial aid, energy efficiency advice, and other assistance programs.
3. Assisting customers in crisis situations, including health, mental health, disconnection threats, or energy affordability issues, by coordinating emergency interventions.
4. Educating and training frontline teams and customers about their rights, available support, and energy-saving practices.
5. Collaborating industry-wide to develop and implement programs supporting vulnerable customers, ensuring accessibility and effectiveness.
6. Addressing mental health challenges related to financial or energy insecurity, connecting customers with appropriate mental health services.

Candidate Profile:

We seek an experienced, compassionate, and solutions-focused Social Worker with a proven track record of delivering high-quality social work. You should demonstrate strong empathy, effective communication skills, and confidence in handling sensitive conversations. Digital proficiency is essential for navigating internal systems securely and accurately.

Applicants should embody our values, possess a passion for excellent customer service, and be capable of promoting our products and services to help customers stay safe and independent at home. Experience in the energy or banking sectors is advantageous but not mandatory.

If you are purpose-driven and eager to join a caring team, we would love to hear from you.