Experienced Service Manager / Parts & Service Director

Stanley Subaru; Belfast; On-site; GBP 40,000 - 60,000; Full time

Job summary

Join a leading automotive company in Belfast as a Service Department Manager. You will be responsible for leading a dedicated service team, enhancing customer experiences, and driving operational efficiency. This position offers a competitive salary, performance bonuses, and a strong benefits package, along with opportunities for professional growth.

Benefits

Performance-based bonuses

Full benefits package

Supportive work environment

Career growth opportunities

Qualifications

• Proven track record in team leadership and service operations.
• Strong sales instincts and customer service focus.
• Ability to manage multiple priorities effectively.

Responsibilities

• Lead, coach, and support service team to exceed customer expectations.
• Drive performance and ensure smooth daily operations.
• Analyze customer feedback to improve service quality.

Skills

Leadership

Customer Relationship Management

Problem-Solving

Sales Instincts

Organizational Skills

Education

Bachelor's degree in Business or related field

Job description

Join Our Team as a Service Department Manager!

Location: Belfast, ME
Job Type: Full-Time
Compensation: Competitive Salary + Bonus Potential + Full Benefits

Are you a driven leader with a passion for customer service, a knack for problem-solving, and a deep understanding of service operations? Do you thrive in fast-paced environments where every day brings new challenges and opportunities to shine?

We’re looking for a Service Department Manager who’s ready to lead from the front, inspire a dedicated team, and deliver top-tier service to our valued customers. If you have a sharp eye for detail, a strong sales mindset, and experience managing in the automotive or service industry—this is your next big move.

What You’ll Do:

• Lead, coach, and support our service team to meet department goals and exceed customer expectations.

• Own the customer experience from start to finish—handling interactions, resolving issues, and creating loyal brand advocates.

• Drive performance: delegate tasks, monitor project timelines, and ensure daily operations run like a well-oiled machine.

• Optimize our service desk for efficiency, productivity, and best-in-class support.

• Analyze trends and customer feedback to identify service improvements and reduce recurring issues.

• Build and maintain strong relationships with third-party vendors, manufacturers, and internal sales partners.

• Oversee administrative tasks like inventory tracking, invoice management, and order processing.

• Stay ahead of industry trends, regulations, and technologies to ensure we’re always a step ahead.

What We’re Looking For:

• Bachelor's degree in Business, Administration, or related field — or equivalent hands-on automotive/service management experience.

• Proven track record in team leadership, service operations, and customer relationship management.

• Strong sales instincts with a people-first approach to service and communication.

• Tech-savvy and highly organized, with the ability to juggle multiple priorities.

• Creative problem-solver with the ability to stay cool under pressure.

• Valid driver’s license required.

Why Join Us?

• Work in a supportive and fast-paced environment that values your input.

• Build your career with a company that invests in your growth.

• Competitive pay, performance-based bonuses, and full benefits package.

• Be part of a team that’s passionate about excellence and innovation.

Ready to take the driver’s seat in your career?
Apply now and let’s create a standout service experience—together.