Experienced Casino Dealer

Metropolitan Gaming; Nottingham; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading gaming and leisure brand in the UK seeks skilled dealers for various table games. The role involves providing exceptional customer service, maintaining game control, and ensuring compliance with gaming regulations. Ideal candidates will have a positive attitude and strong game knowledge. Flexible working hours are required, including evenings and weekends.

Benefits

50% off food and beverages

Company Sick Pay

Company Pension

Life Assurance

Employee health and wellbeing services

Qualifications

• Must be 18 or older with the right to work in the UK.
• Maintain a positive attitude and provide clear game commentary.

Responsibilities

• Deal games including Blackjack and Roulette, ensuring compliance with policies.
• Provide entertainment and hospitality to enhance customer satisfaction.
• Report security concerns and uphold responsible gambling policies.

Skills

Customer Service

Game Knowledge

Attention to Detail

Job description

Who We Are

Metropolitan Gaming Group is the multi-channel gaming and leisure brand for people who live city life to the full. The home of Metropolitan Gaming Online and Metropolitan Casinos, we're dedicated to providing exceptional experience and service for our guests, whichever platform or venue they visit.

Our city destinations across the UK and Egypt include the iconic Empire Casino in Leicester Square, and London's newest luxury casino, Metropolitan Mayfair. We're a 'Why Not?' brand that challenges the status quo and is passionate about looking good, feeling great, staying current, doing things with a twist, and being trusted for our safety and service.

Benefits

We value our employees and offer a benefits package to ensure your job is both fulfilling and rewarding. We support learning and growth within the company, provide regular training and development, and foster an exciting high-performance team environment. Along with a competitive salary, our benefits include:

• 50% off food and beverages in all UK venues
• Extensive Rewards platform: discounts on travel, retail, hospitality, health, and more
• Company Sick Pay
• Company Pension
• Life Assurance
• Refer a friend incentives
• Financial advice services
• Employee health and wellbeing services
• Virtual GP Services
• Season Ticket Loans
• Employee assistance programme: confidential 24/7 advice and counselling
• Cycle to work scheme

Main Responsibilities:

All dealers should be skilled in executing Blackjack, Roulette, Three Card Poker, and, through further training, Texas Hold'em Poker and Punto Banco as required.

• Maintain control of the game when dealing.
• Shuffle cards, spin the wheel, deal cards, calculate and pay winning bets, exchange cash for house chips, and collect losing bets.
• Change chip colours, answer questions, and provide guidance on game rules.
• Provide entertainment and hospitality, contributing to customer satisfaction and venue success.
• Ensure compliance with all relevant legislation, including Safer Gaming and Anti-Money Laundering policies, through regular training and immediate reporting of concerns.

Who You Are:

• Maintain a positive, upbeat attitude.
• Acknowledge players upon arrival at the tables.
• Remain patient and polite, even during disputes.
• Promote the MetCard loyalty programme and encourage its use.
• Deal all games according to procedures and rules.
• Provide clear game commentary and guidance.
• Report persistent problematic behaviour to management.
• Be vigilant for signs of collusion or misconduct and report suspicions.
• Continuously improve technical skills.
• Complete mandatory training and participate in meetings and workshops.
• Assist colleagues with informal coaching when possible.
• Report security concerns and check gaming equipment regularly.
• Report suspicious incidents as per AML training.
• Uphold the company's commitment to protecting young and vulnerable people, in line with responsible gambling policies.

This role requires working evenings, weekends, and shifts as part of a 24/7 operation. Dealers will spend much of their shift on their feet, working directly with the public.

Note: You must be aged 18 or above and have the right to work in the UK.