Experienced Casino Cashier

Metropolitan Gaming; Nottingham; On-site; GBP 22,000 - 28,000; Full time

Job summary

Metropolitan Gaming is seeking an Experienced Casino Cashier to deliver exceptional customer service and adhere to financial procedures in a bustling gaming environment. The role involves maintaining accurate records, processing banking tasks, and ensuring compliance with regulations. This position offers competitive pay, benefits, and opportunities for growth within the company.

Benefits

Hourly wage + Salary Enhancement from Midnight + Paid overtime

50% off food and beverages in all UK venues

Extensive Rewards platform: discounts on travel, retail, health, and more

Company Sick Pay

Company Pension

Life Assurance

Refer a friend incentive

Employee health and wellbeing services

Virtual GP Services

Cycle to work scheme

Qualifications

• Experience in banking or finance required.
• Strong work ethic with a passion for exceeding expectations.
• Customer service focused and personable.

Responsibilities

• Ensure compliance with Cash Desk Procedure Manual and relevant legislation.
• Maintain accurate records and reporting errors promptly.
• Provide high-level customer service to enhance guest experience.

Skills

Banking or finance experience

Strong work ethic

Customer service focused

Organised and methodical

Numerate

Articulate

Personable

Job description

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Join to apply for the Experienced Casino Cashier role at Metropolitan Gaming

This range is provided by Metropolitan Gaming. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Who We Are

Metropolitan Gaming Group is the multi-channel gaming and leisure brand for people who live city life to the full. The home of Metropolitan Gaming Online and Metropolitan Casinos, we're dedicated to providing exceptional experience and service for our guest's whichever platform or venue they visit.

Our eleven city destinations across the UK and Egypt include the iconic Empire Casino in Leicester Square, and London's newest luxury casino Metropolitan Mayfair. We're a 'Why Not?' brand that likes to challenge the status quo and we're passionate about: looking good, feeling great; keeping our finger on the pulse; doing things with a twist; and being safe hands for our customers and people.

Benefits

We value our employees and offer a benefits package to ensure your job is both fulfilling and rewarding. We offer the opportunity to learn and grow within the company, regular training and development, and to be part of an exciting high-performance team. On top of our competitive salary, here are some of the benefits we offer:

• Hourly wage + Salary Enhancement From Midnight + Paid overtime
• 50% off food and beverages in all UK venues
• Extensive Rewards platform: discounts on travel, retail, hospitality, health and much more
• Company Sick Pay
• Company Pension
• Life Assurance
• Refer a friend incentive
• Financial advice services
• Employee health and wellbeing services
• Virtual GP Services
• Season Ticket Loans
• Employee assistance programme: A confidential helpline providing 24/7 advice and counselling
• Cycle to work scheme
  
  

Main Responsibilities:

• Always observe the conditions and requirements of the Cash Desk Procedure Manual, Guidelines, directives and provisions of relevant legislation.
• Ensure that all Company records and paperwork is accurately and comprehensively completed in accordance with Company procedures and accounting guidelines and reporting errors and omissions to your manager.
• Investigating queries from head office or in-house.
• Updating points/player tracking for customers.
• Maintaining all ATM's.
• Processing all banking.
• To provide all visitors and members with the highest level of customer service to ensure that a unique guest experience is always achieved.
• Actively meet day-to-day customer service needs and respond appropriately to all queries.
• Positively support company-wide customer service initiatives.
• Actively create a team environment and support other team members where possible.
• Keep management informed of major players and their transactions or of any unusual incident or event.
• Maintain a good working relationship with management and other departments within the venue.
• Report and refer to senior colleagues any unusual or major incidents of concern.
• Provide all visitors and members with the highest level of customer service to ensure that a unique guest experience is always achieved.
• Always maintain and reflect the company values.
  
  

Required Skills:

• Banking or finance experience
• Strong work ethic with a passion for exceeding expectations
• Organised and methodical
• Upbeat and positive attitude
• Numerate
• Articulate (in English)
• Personable
• Customer service focused
• Computer literate
  
  

Desirable But Not Essential

• Competent with use of NEON
• Understand and apply AML/SG policy requirements for the cashier role
• Competent with cash desk manual and policies
• Holds a valid Personal Functional Licence (PFL)
• Understand and apply AML/SG policy requirements to the cashier role and freely ask for support or direction to ensure full compliance
  
  

Please Note: you must be 18 or over and have the right to work in the UK.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Consumer Services

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