Experience Support Specialist

Destinytravel; Remote; GBP 60,000 - 80,000; Full time

Job summary

A leading travel agency in the United Kingdom is seeking an Experience Support Specialist to assist travelers throughout their journeys. This role involves handling vacation plans, answering client inquiries, and providing updates to ensure a seamless travel experience. Candidates should possess strong communication skills and a passion for customer service. Enjoy remote work, professional growth, and exclusive travel perks in a supportive team culture.

Benefits

Remote work with a flexible schedule

Access to exclusive travel perks

Supportive team culture

Professional growth in the travel industry

Qualifications

• Strong communication skills, both verbal and written.
• Experience in customer service and managing client interactions.
• Highly organized with attention to detail.

Responsibilities

• Assist clients with vacation plans and provide recommendations.
• Support itinerary modifications and cancellations.
• Communicate with clients to ensure satisfaction.

Skills

Strong communication skills

Customer service experience

Organized and detail-oriented

Eager to learn systems and tools

Passion for travel and helping people

Job description

As an Experience Support Specialist, your role is to ensure travelers feel confident and cared for throughout their journey. You will assist with vacation plans, provide recommendations, coordinate updates, and offer guidance so every traveler has a seamless experience from start to finish.

At Destiny&Co, we believe that thoughtful service can transform a trip into a lasting memory.

Key Responsibilities

• Communicate with clients through email, calls, and messaging.
• Support itinerary modifications, cancellations, and requests.
• Share accurate information about destinations and documentation.
• Review travel details and follow up to ensure satisfaction.
• Address concerns with patience and friendly communication.

Benefits

• Remote work, with a flexible schedule.
• Access to exclusive travel perks and training programs.
• Supportive team culture.
• Professional growth in the travel industry.

What We’re Looking For

• Strong communication skills.
• Customer service experience valued.
• Organized and detail-oriented.
• Eager to learn systems and tools.
• Passion for travel and helping people.