Experience Strategy Director

TN United Kingdom; London; Hybrid; GBP 90,000 - 104,000; Full time

Job summary

An established industry player is seeking an entrepreneurial Experience Strategy Director to spearhead customer experience initiatives. This pivotal role involves leveraging data to derive actionable insights, leading research agendas, and collaborating with teams to enhance consumer experiences. The ideal candidate will possess strong communication skills and a knack for developing creative briefs. With a hybrid working model and a dynamic environment, this is a fantastic opportunity for those looking to make a significant impact in a globally respected advertising agency.

Qualifications

• Experience in consumer experience for global clients.
• Skilled in creating experience maps and developing creative briefs.

Responsibilities

• Own end-to-end experience strategy, turning data into actionable CX insights.
• Lead research agendas and collaborate with teams to optimize consumer experiences.

Skills

Consumer Experience

Data Analysis

Communication Skills

Organizational Skills

Creative Brief Development

Job description

Experience Strategy Director

Key information:

• Initial 12-month fixed-term contract
• Salary in the region of £90,000, per annum pro rata DOE
• Hybrid working model - typically 3 days in the office per week
• Full-time (5 days/week) or part-time (4 days/week)
• Location: Central London

Company:

Multi award-winning, globally respected advertising agency

Overview:

We are seeking an entrepreneurial Experience Strategy Director to lead CX initiatives and deliver strategic work for clients in a highly creative environment.

Role Responsibilities:

1. Own end-to-end experience strategy, transforming data into actionable CX insights
2. Lead research initiatives and collaborate with teams to enhance consumer experiences
3. Develop briefs from insights to grow client brands and communicate their benefits
4. Represent CX in client meetings, leading workshops and presentations

Ideal Candidate:

1. Experience in consumer experience for global clients
2. Proficient in creating experience maps and developing creative briefs
3. Data-savvy with strong communication and organizational skills
4. Self-motivated with the ability to influence strategic direction and multitask
5. Willing to travel within the UK and Europe for meetings

Interviews / Start:

Interviews are scheduled for October, with an ideal start date in November or December.

Note:

The Great & The Good values talented individuals who are passionate about their work. We recruit for the best in the Marketing, PR, Digital, Advertising, and Creative industries.