Experience Strategist United Kingdom

BloomReach Inc.; United Kingdom; On-site; USD 45,000 - 75,000; Full time

Job summary

An established industry player is seeking a Business Services Consultant to join their innovative team. In this role, you will collaborate with customers to deliver impactful service projects and educate them on best practices for utilizing advanced tools. Your expertise will help businesses optimize their operations and achieve their goals through personalized solutions. With a focus on autonomy and creativity, this position offers a unique opportunity to thrive in a dynamic environment. Join a forward-thinking company that values flexibility, personal development, and community engagement, and be part of transforming the future of commerce experiences.

Benefits

Flexible working hours

Professional education budget

Volunteering days

Employee Assistance Program

Subscription to Calm app

DisConnect days

Extended parental leave

Company performance bonus

Employee referral bonus

Qualifications

• 2+ years of experience in Commerce technologies or business consulting.
• Strong customer orientation with excellent communication skills.

Responsibilities

• Educate customers on best practices and maximize product value.
• Deliver business service engagements for customer success.
• Provide strategic recommendations to help customers achieve goals.

Skills

Commerce technologies

Business consulting

A/B Testing

Project management

Customer orientation

Problem solving

Communication skills

Ecommerce experience

Education

Bachelor's degree

Tools

Adobe Analytics

Google Analytics

Job description

Bloomreach is building the world’s premier agentic platform for personalization. We’re revolutionizing how businesses connect with their customers, building and deploying AI agents to personalize the entire customer journey.

• We're taking autonomous search mainstream, making product discovery more intuitive and conversational for customers, and more profitable for businesses.
• We’re making conversational shopping a reality, connecting every shopper with tailored guidance and product expertise — available on demand, at every touchpoint in their journey.
• We're designing the future of autonomous marketing, taking the work out of workflows, and reclaiming the creative, strategic, and customer-first work marketers were always meant to do.

And we're building all of that on the intelligence of a single AI engine — Loomi AI — so that personalization isn't only autonomous… it's also consistent. From retail to financial services, hospitality to gaming, businesses use Bloomreach to drive higher growth and lasting loyalty. We power personalization for more than 1,400 global brands, including American Eagle, Sonepar, and Pandora.

As a Business Services Consultant, known at Bloomreach as an Experience Strategist, you will collaborate extensively with customers and internal teams to deliver thought leadership and successful service projects. Your main responsibilities will include educating customers on industry best practices, demonstrating how to use Bloomreach tools to achieve business value, and helping them meet organisational goals.

Key Responsibilities:

• Become proficient in Bloomreach Search and Merchandising products and stay informed about product developments.
• Deliver business service engagements to ensure customers are proficient in our products and derive maximum value.
• Provide strategic and tactical recommendations to customers, assisting them in developing plans to achieve their objectives.
• Suggest optimisations to existing business services to align with customer needs and the product roadmap.
• Collaborate with Customer Success and Sales teams to ensure successful project delivery and drive towards measured client value.
• 2+ years of experience in Commerce technologies, business consulting, or professional services (i.e. worked with clients on how to get the most out of a Commerce SaaS offering proven by measured value).
• Experience leveraging third party analytics reports (i.e. Adobe Analytics, Google Analytics, etc.) or other analytics visualisation tools.
• Comfort with A/B Testing principles and best practices.
• Strong customer orientation with the ability to set and meet expectations.
• Excellent presentation, written, and verbal communication skills.
• Proven project management skills with experience in multitasking and prioritising effectively.
• Natural problem solver and critical thinker with a proactive approach.
• Ability to thrive in a fast-paced, technology-driven environment.
• Experience in eCommerce, including site merchandising, marketing, or analytics.
• Willing to travel up to 20%.

Preferred:

• Proactive and accountable, with a bias toward action and ownership.
• Experience in enterprise SaaS services delivery and customer success.
• Experience in learning delivery for international enterprise SaaS audiences.
• Familiarity with digital experience landscapes relevant to Bloomreach products.
• Additional experience in eCommerce, including site merchandising, marketing, and analytics.

More things you'll like about Bloomreach:

Culture:

A great deal of freedom and trust. At Bloomreach we don’t clock in and out, and we have neither corporate rules nor long approval processes. This freedom goes hand in hand with responsibility. We are interested in results from day one.

We have defined our 5 values and the 10 underlying key behaviors that we strongly believe in. We can only succeed if everyone lives these behaviors day to day. We've embedded them in our processes like recruitment, onboarding, feedback, personal development, performance review and internal communication.

We believe in flexible working hours to accommodate your working style.

We work virtual-first with several Bloomreach Hubs available across three continents.

We organize company events to experience the global spirit of the company and get excited about what's ahead.

We encourage and support our employees to engage in volunteering activities - every Bloomreacher can take 5 paid days off to volunteer.

We have a People Development Program -- participating in personal development workshops on various topics run by experts from inside the company. We are continuously developing & updating competency maps for select functions.

Our resident communication coach Ivo Večeřa is available to help navigate work-related communications & decision-making challenges.

Our managers are strongly encouraged to participate in the Leader Development Program to develop in the areas we consider essential for any leader. The program includes regular comprehensive feedback, consultations with a coach and follow-up check-ins.

Bloomreachers utilize the $1,500 professional education budget on an annual basis to purchase education products (books, courses, certifications, etc.)

The Employee Assistance Program -- with counselors -- is available for non-work-related challenges.

Subscription to Calm - sleep and meditation app.

We organize ‘DisConnect’ days where Bloomreachers globally enjoy one additional day off each quarter, allowing us to unwind together and focus on activities away from the screen with our loved ones.

We facilitate sports, yoga, and meditation opportunities for each other.

Extended parental leave up to 26 calendar weeks for Primary Caregivers.

Compensation:

Restricted Stock Units or Stock Options are granted depending on a team member’s role, seniority, and location.

Everyone gets to participate in the company's success through the company performance bonus.

We offer an employee referral bonus of up to $3,000 paid out immediately after the new hire starts.

We reward & celebrate work anniversaries -- Bloomversaries!

(*Subject to employment type. Interns are exempt from marked benefits, usually for the first 6 months.)

Excited? Join us and transform the future of commerce experiences!