Experience Host - Smithfield

London-Museum; Greater London; On-site; GBP 21,000 - 26,000; Full time

Job summary

London Museum Smithfield in London is seeking Experience Hosts to welcome visitors and bring London's stories to life through conversations, exhibitions, events and immersive experiences.

Two types of roles are offered: Permanent hosts with guaranteed hours (full-time and part-time) and Casual hosts with flexible shifts; the closing date is 2026-08-17 and information sessions on 30 July and 31 July. Please email [e-mail] for details.

Qualifications

• No previous museum or customer service experience required.
• Warm, curious and enjoy helping others.
• Confident talking to people from all walks of life.

Responsibilities

• Welcome visitors and help create memorable experiences.
• Support exhibitions, events and immersive experiences.
• Work as part of a team in a fast-paced environment.
• Contribute to shaping the visitor journey from arrival onward.

Job description

At the heart of London, our museum is a place where stories meet - past, present and future. As an Experience Host, you'll help visitors feel welcome, confident and inspired from the moment they arrive. You'll bring London's stories to life through conversations, support exhibitions, events and immersive experiences, and help create memorable experiences for every visitor.

This is a unique opportunity to be part of the team opening London Museum Smithfield. As one of our first Experience Hosts, you'll welcome the very first visitors, help shape the visitor experience and play a key role in bringing a landmark new museum to life.

As part of the application process, you will be asked to select which Experience Host role you would like to apply for. Please read the information below carefully before making your choice.

We're recruiting for two types of Experience Host roles at London Museum Smithfield:

• Permanent Experience Hosts work a set weekly pattern with guaranteed contracted hours. Both full-time and part-time opportunities are available.
• Casual Experience Hosts work flexibly based on the needs of the Museum. There are no guaranteed hours or set working patterns, and shifts are offered when available.

You don't need previous museum or customer service experience. We're looking for people who are warm, curious and enjoy helping others. You'll be confident talking to people from all walks of life, stay calm when things change, and enjoy working as part of a team in a fast-paced environment where no two days are the same.

For more information, please see the Job Description. We will also be holding information sessions, both in person and online, on 30 July and 31 July. If you would like to attend, please email [e-mail] for further details.

Closing date: Monday 17 August 2026.

Shortlisted candidates will be invited to attend an assessment day during the weeks commencing 31 August and 7 September. Assessment days will include a mixture of individual and group activities designed to help us understand your skills, strengths and how you demonstrate our museum behaviours.