Experience & Hospitality Lead - UK

AVEVA; Cambridge; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Flexible benefits fund

Emergency leave days

Adoption leave

28 days annual leave

Pension

Life cover

Private medical insurance

Parental leave

Education assistance program

Job summary

AVEVA is seeking an Experience & Hospitality Lead - UK to deliver a premium, hotel-like experience across Cambridge and London offices. You will orchestrate visits, events, and workplace activations, partnering with IT, Facilities, Communications, and senior leaders to reflect AVEVA’s brand and values.

You’ll manage calendars, guest experiences, and cross-functional collaboration while upholding exceptional standards of service and professionalism.

Qualifications

• Proven experience in workplace experience, hospitality, events, or customer engagement roles.
• Demonstrated ability to manage high-profile events, executive visits, or customer briefings.
• Experience working in complex, matrixed organisations with multiple stakeholders.
• Exceptional organisational and coordination skills, with meticulous attention to detail.
• Strong stakeholder management and influencing skills across all levels of the organisation.
• Curious about tech and eager to understand AVEVA and our customers.
• Ability to manage multiple priorities and deliver under pressure with composure and professionalism.
• Creativity and innovation in designing engaging and memorable experiences.
• Excellent communication and interpersonal skills, with a customer-first mindset.

Responsibilities

• Design and deliver a consistently exceptional, “five-star hospitality” experience for all visitors, executives, and employees.
• Lead the end-to-end coordination of executive support briefings and customer visits, ensuring flawless execution
• Act as the central point of orchestration across IT, catering, room setup, materials, branding, and logistics. [and our FM/reception partner/team]
• Create memorable, high-impact experiences that reflect AVEVA’s innovation, professionalism, and brand identity.
• Develop and manage an engaging calendar of events that animate the offices and foster connection, culture, and energy.
• Partner with Communications and Leadership teams to deliver strategic internal and external events.
• Curate experiences that bring the workplace to life, enhancing employee engagement and customer perception.
• Stakeholder Collaboration & Coordination
• Build strong partnerships across Workplace Experience, Facilities, IT, Communications, Events, and Executive Support teams.
• Align multiple stakeholders to deliver seamlessly integrated experiences, often under tight timelines.
• Influence and guide stakeholders toward best-in-class experience standards and continuous improvement.
• Oversee logistics, vendor coordination, catering, room management, and technical setup for all key engagements.
• Establish and continuously improve processes, playbooks, and standards for experience delivery.
• Ensure consistency across Cambridge and London sites, with flexibility to adapt to different needs and audiences.
• Brand Representation
• Act as a cultural ambassador for AVEVA, ensuring every touchpoint reflects the company’s values and identity.
• Champion a hospitality mindset across all involved teams, raising the bar for service excellence.

Skills

Workplace experience

Hospitality

Events

Customer engagement

Stakeholder management

Communication

Job description

AVEVA is creating software trusted by over 90% of leading industrial companies.

Job Title: Experience & Hospitality Lead - UK

Location: Cambridge, UK (Office based)

Employment Type: Full-time permanent

The job

“Create unforgettable moments. Bring our workplaces to life. Deliver a five-star experience every day.”

Being part of the Workplace Experience team, you will be part of our bold ambition to create inspiring, high-performing workplaces that reflect our culture and fuel innovation. With multiple office projects underway across regions, we’re looking for a dynamic customer focused individual to help us deliver exceptional spaces that support our people and our mission.

• This role is responsible for delivering a world-class workplace and visitor experience across our Cambridge Global Headquarters and London office. Acting as the orchestrator of experience, hospitality, and engagement, the role ensures every interaction, whether an internal meeting, executive briefing, or customer visit, it reflects the AVEVA brand at its very best.
• Working cross-functionally, this position partners closely with Workplace Experience teams, Facilities & Building Management, IT, Events, Internal & External Communications, Executive Assistants, Senior Leaders and other key stakeholders. The role blends operational excellence with creativity to curate a seamless, premium, hotel-like experience for employees, customers, and senior leaders.
• From managing high-profile visits to creating a vibrant calendar of events that energises the workplace, this individual plays a pivotal role in shaping how AVEVA is experienced in person.
• This role is critical to creating and maintaining an energy and momentum following the successful opening of our global HQ in Cambridge.

Key Responsibilities

Visitor & Experience Management

• Design and deliver a consistently exceptional, “five-star hospitality” experience for all visitors, executives, and employees.
• Lead the end-to-end coordination of executive support briefings and customer visits, ensuring flawless execution
• Act as the central point of orchestration across IT, catering, room setup, materials, branding, and logistics. [and our FM/reception partner/team]
• Create memorable, high-impact experiences that reflect AVEVA’s innovation, professionalism, and brand identity.

Events & Workplace Activation

• Develop and manage an engaging calendar of events that animate the offices and foster connection, culture, and energy.
• Partner with Communications and Leadership teams to deliver strategic internal and external events.
• Curate experiences that bring the workplace to life, enhancing employee engagement and customer perception.
• Stakeholder Collaboration & Coordination
• Build strong partnerships across Workplace Experience, Facilities, IT, Communications, Events, and Executive Support teams.
• Align multiple stakeholders to deliver seamlessly integrated experiences, often under tight timelines.
• Influence and guide stakeholders toward best-in-class experience standards and continuous improvement.

Operational Excellence

• Oversee logistics, vendor coordination, catering, room management, and technical setup for all key engagements.
• Establish and continuously improve processes, playbooks, and standards for experience delivery.
• Ensure consistency across Cambridge and London sites, with flexibility to adapt to different needs and audiences.

Brand Representation

• Act as a cultural ambassador for AVEVA, ensuring every touchpoint reflects the company’s values and identity.
• Champion a hospitality mindset across all involved teams, raising the bar for service excellence.

Essential Requirements

• Proven experience in workplace experience, hospitality, events, or customer engagement roles.
• Demonstrated ability to manage high-profile events, executive visits, or customer briefings.
• Experience working in complex, matrixed organisations with multiple stakeholders.
• Exceptional organisational and coordination skills, with meticulous attention to detail.
• Strong stakeholder management and influencing skills across all levels of the organisation.
• Curious about tech and eager to understand AVEVA and our customers
• Ability to manage multiple priorities and deliver under pressure with composure and professionalism.
• Creativity and innovation in designing engaging and memorable experiences.
• Excellent communication and interpersonal skills, with a customer-first mindset.

Desired Skills

Background in premium hospitality, luxury service, or high-end corporate environments is highly desirable.

UK Benefits include:

• Flexible benefits fund
• emergency leave days
• adoption leave
• 28 days annual leave (plus bank holidays)
• pension
• life cover
• private medical insurance
• parental leave
• education assistance program

It’s possible we’re hiring for this position in multiple countries, in which case the above benefits apply to the primary location. Specific benefits vary by country, but our packages are similarly comprehensive.

Find out more: aveva.com/en/about/careers/benefits/

Hybrid working

We work in a hybrid way at AVEVA. Most roles are based at a local AVEVA office, with an expectation of being on-site 50% of your working hours to support collaboration and connection. Some positions are fully office-based depending on the nature of the work, and certain roles that support specific customers or markets may be remote. The working arrangement for this position will be confirmed during the hiring process.

Hiring process

AVEVA is committed to recruiting and retaining people with disabilities. Please let us know in advance if you need reasonable support during your application process.

Find out more: aveva.com/en/about/careers/hiring-process

About AVEVA

AVEVA is a global leader in industrial software with more than 6,500 employees in over 40 countries. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life – such as energy, infrastructure, chemicals, and minerals – safely, efficiently, and more sustainably.

We are committed to embedding sustainability and inclusion into our operations, our culture, and our core business strategy. Learn more about how we are progressing against our ambitious 2030 targets: sustainability-report.aveva.com/

Find out more: avem.com/en/about/careers/

AVEVA requires all successful applicants to undergo and pass a drug screening and comprehensive background check before they start employment. Background checks will be conducted in accordance with local laws and may, subject to those laws, include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check. Certain positions dealing with sensitive and/or third-party personal data may involve additional background check criteria.

AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business. AVEVA provides reasonable accommodation to applicants with disabilities where appropriate. If you need reasonable accommodation for any part of the application and hiring process, please notify your recruiter. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.