Experience Designer

WARACLE; Glasgow; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading digital consultancy in the UK seeks an Experience Designer to impact client delivery teams through user-focused design. This hybrid role involves creating inclusive and innovative digital products, with responsibilities ranging from user research to designing interactive prototypes. The ideal candidate will have a mid-level background in UX Design, strong communication skills, and a passion for inclusive design. Competitive benefits include a generous holiday policy, retirement planning, and professional development opportunities.

Benefits

27 days of annual leave

5% pension contribution

Health Cash Plans

Home office setup budget

Learning and development budget

Cycle to Work Scheme

Enhanced parental leave policies

Qualifications

• Mid-level UX/Experience Design experience in consultancy or digital environment.
• Proficient in planning and executing user research.
• Experience creating user journey maps and service maps.

Responsibilities

• Translate complex problems into usable digital solutions.
• Build detailed personas and identify user pain points.
• Create structured research plans and deliver compelling design concepts.

Skills

User research methodologies

Inclusive design

Communication skills

Design deliverables expertise

Interface design

Tools

Prototyping tools

Sketch

Figma

Job description

Overview

Waracle is looking for an Experience Designer for an exciting new role joining our world‑class digital technology consultancy and home to a diverse, smart, curious and ambitious community of specialists in technology‑driven transformation.

We work with ambitious clients to help them solve their biggest business and customer challenges. We help our clients to innovate and create intelligent digital products and services. We thrive on complex challenges and deliver business‑critical IT transformation projects, moving seamlessly from strategy, design and delivery to operations.

Hybrid Working

This is a Hybrid role working from any of our UK offices (Glasgow, Edinburgh, Dundee or London) 2 days a week.

Your Role as an Experience Designer

Are you an Experience Designer ready to make a significant impact by translating complex problems into clear, usable, and inclusive digital solutions? We're seeking a passionate individual to be a vital contributor to our client delivery teams, focusing on the powerful intersection of business goals and user needs to create seamless, impactful digital products.

This is more than just a design role—it's about being an enabler for design quality and a champion for the user. You'll apply proven user research and design methodologies to validate design direction, build essential artefacts from personas to interactive prototypes, and partner closely with product and engineering teams to turn insights into tangible, measurable outcomes.

We're looking for a motivated individual with a passion for inclusive design and excellent communication skills. If you see yourself in the skills below, we strongly encourage you to apply, even if you don't tick every box.

Key aspects of the role

• Building detailed personas and identifying pain points by synthesising qualitative and quantitative data.
• Creating structured research plans, discussion guides, and test scripts.
• Delivering clear and compelling design concepts through artefacts such as user journey maps and storyboards.
• Building comprehensive service maps and detailed flow diagrams to document and communicate end‑to‑end experiences.
• Designing responsive user interfaces and documenting basic interaction expectations and transition states.
• Building low‑fidelity wireframes and functional interactive prototypes for testing and stakeholder review.
• Applying core accessibility patterns and conducting preliminary accessibility checks on designs.

What you’ll bring to the role

• Demonstrated experience in a mid‑level UX/Experience Design role within a consultancy or fast‑paced digital environment.
• Research expertise: Demonstrable proficiency in planning and executing diverse user research methodologies, including interviews, usability testing, and card sorting.
• Design deliverables: Expertise in creating core design deliverables like user journey maps, service maps, and detailed personas.
• Interface design: Solid experience designing for responsive interfaces and complex, multi‑touchpoint cross‑channel flows.
• Inclusive mindset: Working knowledge of accessibility standards and a commitment to designing with assistive technology and diverse users in mind.
• Tool proficiency: Proficiency with modern prototyping tools to build and test interactive prototypes (low and mid‑fidelity).
• Collaboration & communication: Excellent organisational, presentation, and communication skills, with the ability to engage with and connect to a wide variety of personality types across client and internal teams.

The recruitment process

The recruitment process you can expect for this role is an initial call with your dedicated Talent Acquisition Partner who will chat with you about Waracle, what you are looking for in a new position, the salary for the role, notice period and benefits (the important stuff!). After that, you'll be invited to a two‑stage interview process where you have an opportunity to find out more about the role and showcase your skills and experience. Your Talent Acquisition Partner will guide you through the whole process to your first day with us.

Our Benefits

• Rest & Recharge: You'll receive 27 days of annual leave, plus 8 bank holidays, totaling 35 days of holiday to unwind and pursue your passions.
• Financial Future & Security: Plan for retirement with our company‑matched 5% pension contribution. For added peace of mind, we also offer a Death in Service benefit, providing 2 × your annual salary for your loved ones.
• Health & Wellness: Our Medicash Health Cash Plans help cover everyday healthcare costs, complemented by an Employee Assistance Programme for confidential support, and Group Sickness Cover for peace of mind.
• Flexible Working: We champion hybrid working, providing a home office setup budget to ensure you're comfortable and productive wherever you are.
• Learning & Development: Invest in yourself with access to Udemy Business and a dedicated learning and development budget for continuous growth.
• Lifestyle Perks: Make the most of our Cycle to Work Scheme, and enjoy exclusive gym and retail discounts.
• Family First: Our enhanced parental leave policies include support for fertility journeys, recognising diverse family needs.
• Community & Connection: We foster a vibrant culture with regular fun meet‑ups and lunch on us in the office once a month. You'll also have the opportunity to make a local impact through Spirit of Waracle, our initiative for getting involved in charitable causes locally, building strong team bonds and giving back.

Equal opportunities

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, gender, disability, religion/belief, sexual orientation or age.