Experience Design Vice President

JPMorganChase; Greater London; On-site; GBP 90,000 - 120,000; Full time

Job summary

JPMorganChase is seeking an Experience Design Vice President to drive strategic design and research for enhancing employee experience. This role involves leading innovative initiatives, collaborating with cross-functional teams, and mentoring junior designers.

The ideal candidate has over 5 years of experience in user experience design, a strong portfolio of high-fidelity design work, and a commitment to inclusive design. Join us to shape the future of our products and services, ensuring they are user-friendly and accessible.

Qualifications

• 5+ years of experience in user experience design.
• Strong portfolio showcasing high-fidelity design work.
• Experience in inclusive design and accessibility.

Responsibilities

• Lead design strategies and align with business objectives.
• Conduct user research and usability testing.
• Collaborate with cross-functional teams on design solutions.

Skills

User experience design

Inclusive design

Prototyping

Visual design

Research methodologies

Job description

Job Description

Shape the future of employee experience by leading the strategic design and research initiatives that blend business needs and user insights, empowering our 300,000+ employees to do their best work.

As an Experience Design Vice President in Employee Experience, you will play a pivotal role in shaping the user experience across our products and services in key Client/Employee Collaboration and Communication journeys. You will leverage your deep knowledge of design and research practices to lead strategically important initiatives and develop innovative solutions that align with business requirements and user needs. You will work closely with the business and users, following best practice user‑centered design to deliver innovative and creative solutions to complex problems. You will collaborate with cross‑functional teams, guide and mentor junior designers, and foster a culture of inclusivity and accessibility. Your expertise in experience strategy and inclusive design will ensure that our offerings are not only visually appealing but also accessible and user‑friendly, enhancing the overall customer experience. Your passion and curiosity for AI and emerging technology allow you to apply them successfully in your workflows.

Job Responsibilities

• Develop and execute design/research strategies for complex projects and ensure alignment with business objectives and user needs across multiple product areas
• Design through wireframes, visuals, prototypes, and product features at different levels of fidelity, including diagram service flows and interactions for key touchpoints. Lead end‑to‑end design initiatives within a specific domain, multiple product experiences, delivering high‑fidelity solutions with exceptional visual and interaction design craft
• Drive and participate in upfront user research to better understand user needs and behaviors, and usability testing to see how your solutions work for users, with the support from our Experience Research team
• Deliver work that is not only user‑friendly, but which also produces results—measuring your work's value by identifying success criteria and performing user validation throughout the design process
• Role‑model the adoption of inclusive design practices and accessibility guidelines, mentor junior designers and foster a culture of diversity and inclusion
• Collaborate and partner closely with Product, Engineering and Business Stakeholders to shape solutions early—not just execute against defined requirements. Play a key role in helping realize the vision and defining end‑to‑end product experience
• Establish and elevate visual design quality through a strong point of view on hierarchy, typography, layout, and modern UI patterns
• Bring clarity and consistency to complex or legacy experiences by introducing contemporary, consumer‑grade design patterns
• Use prototyping, storytelling, and strong design rationale to communicate decisions and influence stakeholders, including senior leadership
• Collaborate with cross‑functional teams to integrate user experience design into the product development processes and ensure seamless and customer‑centric solutions
• Drive the adoption of inclusive design practices and accessibility guidelines, mentor junior designers and foster a culture of diversity and inclusion
• Analyze market trends, gather feedback from user research, and learn from data insights to inform design decisions and optimize user experiences across various platforms and channels, including third‑party products

Required Qualifications, Capabilities, And Skills

• 5+ years of experience or equivalent expertise in user experience design or similar roles
• Demonstrated ability to create visual representations of user journeys, such as storyboarding, wireframes, and prototypes
• Demonstrated experience in inclusive design and accessibility guidelines, with the ability to incorporate diverse perspectives and abilities into design solutions
• Proven ability to develop experiences that meet or exceed the initial proposal of a product or experience, to drive customer‑centric decision‑making
• Experience developing design proposals and solutions that communicate the value of the initiative from a customer and business lens
• Strong portfolio demonstrating shipped work and measurable impact on product outcomes (not just concepts)
• Portfolio includes high‑fidelity design work that reflects a sophisticated, modern aesthetic and a strong, opinionated point of view on visual and interaction design; work demonstrates the ability to elevate and modernize complex or legacy experiences, introducing contemporary patterns and raising the overall quality bar
• Demonstrated ability to design end‑to‑end user journeys (not just individual screens)
• Ability to clearly articulate design decisions, tradeoffs, and constraints, including exploration of multiple design approaches
• Proven ability to distill and elevate complex challenges to stakeholders, leaders, and peers alike

Preferred Qualifications, Capabilities, And Skills

• Fluency / curiosity when it comes to working in AI‑enabled design
• Experience of designing both in‑house products as well as embedding third‑party products
• Advanced technical literacy, including an advanced understanding of client‑side technologies, APIs, microservices, and the components of the technology stack, as well as their impact on user experience

Equal Opportunity Employment

We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.