Experience Design Manager / Facilitator - EY wavespace

EY; London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading company is seeking an Experience Design Manager to join their innovation centre in Canary Wharf. The role involves designing and delivering client workshops, managing projects, and fostering client relationships. Ideal candidates will have experience in facilitation and excellent communication skills.

Qualifications

• At least 4 years of relevant experience, including 2 years in design thinking or workshop facilitation.
• Excellent communication skills, both written and verbal.

Responsibilities

• Design and deliver client experiences by collaborating with clients and account teams.
• Manage projects by overseeing logistics and strategic planning for events.
• Lead group facilitation during workshops.

Skills

Communication

Collaboration

Leadership

Empathy

Tools

PowerPoint

Mural

Miro

Job description

Experience Design Manager / Facilitator - EY wavespace

Join to apply for the Experience Design Manager / Facilitator - EY wavespace role at EY.

Continue with Google

Experience Design Manager / Facilitator - EY wavespace

1 week ago Be among the first 25 applicants.

Join to apply for the Experience Design Manager / Facilitator - EY wavespace role at EY.

The opportunity

EY wavespace helps clients solve complex challenges faster through collaboration. In a world of rapid change and growing complexity, leaders must rethink their usual ways of working and accelerate transformation to future-proof their business and drive growth.

(Manager grade)

That’s where you come in. At our innovation and collaboration centre in Canary Wharf, we co-create highly impactful immersive experiences. We’re now recruiting an Experience Design Manager / Facilitator to join the team.

The role

You will be a core member of our design and facilitation team, working directly with senior Financial Services clients to develop and deliver workshops that accelerate strategic outcomes.

Key Responsibilities

• Design and deliver client experiences by collaborating with clients and account teams to create and execute high-profile events.
• Identify and articulate desired outcomes by working closely with clients to define their goals.
• Manage projects by overseeing logistics and strategic planning for events.
• Lead group facilitation during workshops, including activities, discussions, and ice breakers.
• Utilize collaboration tools such as Mural and Miro to enhance participation and efficiency.
• Produce post-event deliverables of high quality.
• Build and foster relationships with clients and the wider business.
• Support team growth and development.

Target Skills & Attributes for Success

• Experience designing, managing, and delivering large workshops for clients.
• Excellent communication skills, both written and verbal, with the ability to engage C-Suite leaders.
• Comfort with ambiguity, public speaking, and managing complex stakeholder dynamics in both in-person and virtual settings.
• At least 4 years of relevant experience, including 2 years in design thinking or workshop facilitation.
• Attention to detail and a keen eye for impactful touches.
• Proficiency in PowerPoint and quick learning of new tools and technologies.
• Empathy, patience, collaboration, and leadership under pressure.

Ideally, also have experience or interests in:

• Professional services or consulting.
• Storytelling, improvisation, systems thinking, coaching, leadership development, game development, business development, graphic design, human-centred design, financial services, experience design, facilitation, CX, virtual/hybrid events, participant journeys, high-performing teams, collaboration.

Reporting line: EY wavespace Canary Wharf leadership.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Design, Art/Creative, and Information Technology

Industries

• Professional Services

Referrals increase your chances of interviewing at EY by 2x.

Sign in to set job alerts for “Design Manager” roles.