Experience Design Manager / Facilitator - EY wavespace

Ernst & Young Advisory Services Sdn Bhd; London; On-site; GBP 60,000 - 90,000; Full time

Job summary

A leading global professional services firm seeks an Experience Design Manager/Facilitator to enhance client workshops and drive transformation at their innovation centre in London. This role involves a collaborative approach to design, facilitate impactful workshops, and manage complex client relationships, emphasizing effective communication and technical skills.

Qualifications

• At least 4 years relevant experience, including 2 years in design thinking or workshop facilitation.
• Strong written and verbal communication skills.
• Experience designing and managing large workshops.

Responsibilities

• Collaborate with clients to create and execute high-profile events.
• Oversee the entire event lifecycle from logistics to planning.
• Lead large groups through workshop activities.

Skills

Workshop Experience

Outstanding Communication

Comfort with Ambiguity

Technical Proficiency

Empathy and Collaboration

Tools

PowerPoint

Mural

Miro

Job description

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Location: London

Other locations: Primary Location Only

Requisition ID: 1601958

Experience Design Manager / Facilitator - EY wavespace (Manager grade)

The opportunity

EY wavespace helps clients solve complex challenges faster through collaboration. In a world of rapid change and growing complexity, leaders must rethink their usual ways of working and accelerate transformation to future-proof their business and drive growth.

That’s where you come in. At our innovation and collaboration centre in Canary Wharf, we co-create highly impactful immersive experiences. We’re now recruiting an Experience Design Manager / Facilitator to join the team.

The role

You will be a core member of our design and facilitation team, working directly with senior Financial Services clients to develop and deliver workshops that accelerate strategic outcomes.

Key Responsibilities

• Design and Deliver Client Experiences: Collaborate with clients and account teams to create and execute high-profile events.
• Identify and Articulate Outcomes: Work closely with clients to define their goals and desired outcomes.
• Project Management: Oversee the entire event lifecycle, from detailed logistics to strategic planning.
• Group Facilitation: Lead large groups through workshop activities, challenging discussions and engaging ice breakers.
• Tools and Technology: Utilise collaboration tools such as Mural and Miro to maximise participation and accelerate work.
• Post-Event Deliverables: Produce high-quality outputs following each event.
• Relationship Building: Foster strong relationships with both clients and the wider business.
• Team Support: Assist in the growth and development of the wider team.

Target Skills & Attributes For Success

• Workshop Experience: Experience designing, managing, and delivering large workshops for clients.
• Outstanding Communication: Strong written and verbal communication skills, with the ability to quickly build rapport with C-Suite level leaders.
• Comfort with Ambiguity: Ability to navigate ambiguity, enjoy public speaking, and manage complex stakeholder dynamics (for both in-person and virtual participants).
• Relevant Experience: You’ll have least 4 years of relevant experience, ideally including 2 years in design thinking or workshop facilitation.
• Attention to Detail: Keen eye for detail, understanding that small touches can make a significant impact.
• Technical Proficiency: Proficient in PowerPoint and quick to learn new tools and technologies.
• Empathy and Collaboration: Highly empathetic, patient, and collaborative team player, capable of leading and following effectively, especially under pressure.

Ideally, you’ll also have…

• Professional services / consulting experience
• An interest in: storytelling, improvisation, systems thinking, coaching, leadership development, game development, business development, graphic design, design thinking, human-centred design, financial services, experience design, facilitation, customer experience (CX), virtual and hybrid events, participant journeys, high performing teams, collaboration

Reporting line: EY wavespace Canary Wharf leadership

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EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients.