Executive Support Engineer (Contract)

Curo Resourcing Ltd.; Milton Keynes; On-site; GBP 40,000 - 45,000; Full time

Job summary

A leading company is seeking an Executive Support Engineer to deliver high-level technical support to top executives, including the CEO. The role includes maintaining communication during incidents, managing IT issues, and participating in project work initiatives. The ideal candidate will have strong organizational, analytical, and interpersonal skills and is expected to work flexibly within a newly created team environment.

Qualifications

• Self-starter with experience in complex IT environments.
• Ability to adapt to a new team and maintain relationships.
• Capability to prioritize tasks in a fast-paced setting.

Responsibilities

• Provide comprehensive support to all executive related IT issues.
• Maintain communication regarding incident resolution.
• Liaise internally and externally to facilitate project work.

Skills

Technical support of IT issues

Interpersonal skills

Analytical and problem-solving skills

Organizational skills

Time management skills

Flexibility

Ability to work in a team

Job description

Our Global Enterprise client is looking for an Executive Support Engineer who can provide a ‘front-to-back’ support service to a customer base of the top 200 most senior & influential directors and executives at a bank, including the CEO, Chairman and Executive Committee, resolving all of the executive IT needs, in a fast and efficient manner, whilst maintaining calm and in control at all times.

The aim is to provide a high level of support with a high percentage of ‘calls’ resolved within tight SLAs. Project work will also be undertaken by the team, be it taking a more active lead role or just being present when needed.

Start: ASAP
Duration: up to 30 days (initially)
Pay Rate: £164/day (PLEASE NOTE: Employer NI is paid for by the client)
Total Daily Earnings: £184/day (includes rolled up holiday)
IR35 Status: Inside
Location: Milton Keynes

Responsibilities:

Being a point of contact & providing responsive technical support:

• Comprehensive support of all executive related IT issues and problems.
• Escalate problems where necessary to third parties both internal and external.
• Respond to phone and face-to-face incidents reported to the team.
• Capture all workload activity via Remedy toolset.
• Plan and implement approved desk moves and changes.
• Maintain adherence to IT.
• Security practices, directives and recommendation as defined by the business and industry standards.
• Answering executive helpline between 8:00 to 18:30 (dependant on shift) and be available to take part in an out of hours shift rota for evenings and weekends, prioritising work load & using initiatives in a fast paced environment.
• Cross team liaison both internally & externally with vendors/suppliers nationally and internationally to ensure exec incidents & requests are handled with priority and that the customer is constantly updated as to progress.
• Working with different teams to facilitate project work streams in the executive environment.
• Compiling technical road maps for future innovation & business integration.

Soft Skills:

• Flexible approach and ability to work co-operatively within a newly created team environment.
• Should be a self-starter and be able to perform quality assurance and control to create technical deliverables that are error free / with minimal non-functional defects.
• Experience in operationally supporting large, complex technical environment.
• Methodical and structured in their approach to tasks.
• Capability to organise and prioritise tasks.
• Strong interpersonal skills to establish/maintain relationships and interact with team members.
• Strong organisation and time management skills.
• Strong analytical and problem-solving skills.

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Curo Resourcing Ltd acts as an Employment Business for contract and temporary recruitment as well as an Employment Agency in relation to permanent vacancies.