L2 EUC Engineer - Contract - Daily Rate

JR United Kingdom; Milton Keynes; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company in Milton Keynes is seeking an L2 EUC Engineer for second-line support of end-user systems and hardware. This role focuses on enhancing IT efficiency and user productivity while collaborating with IT teams on project documentation and solutions. Ideal candidates will have significant experience in user support, administration of Windows and Microsoft 365, and troubleshooting network issues.

Qualifications

• 3-5 years L2 EUC support experience.
• Expertise in Windows 10/11 and Microsoft 365.
• Proficient in hardware and network troubleshooting.

Responsibilities

• Provide advanced support for end-user hardware, software, and peripherals.
• Administer Windows OS (10/11), Microsoft 365, and user accounts in Active Directory/Azure AD.
• Manage end-user device lifecycle, including provisioning and imaging.

Skills

Troubleshooting

End User Support

Network Connectivity

Education

IT/CS degree or equivalent experience

Job description

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EU work permit required:

Yes

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Job Views:

5

Posted:

16.06.2025

Expiry Date:

31.07.2025

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Job Description:

L2 End User Computing (EUC) Engineer

Job Summary

We are seeking an L2 EUC Engineer to provide second-line support for end-user hardware, software, and systems, enhancing IT efficiency and user productivity.

Key Responsibilities

• Provide advanced support for end-user hardware, software, and peripherals.
• Diagnose, resolve, and implement solutions for escalated incidents.
• Manage end-user device lifecycle, including provisioning, imaging, and decommissioning.
• Administer Windows OS (10/11), Microsoft 365, and user accounts in Active Directory/Azure AD.
• Troubleshoot network connectivity and enforce IT security policies (antivirus, patching, encryption).
• Collaborate with L3 teams on IT projects; document solutions and adhere to ITIL.

Required Skills & Experience

• 3-5 years L2 EUC support experience.
• Expertise in Windows 10/11, Microsoft 365, and Active Directory/Azure AD.
• Proficient in hardware and network troubleshooting (TCP/IP, DNS, DHCP).
• Experience with remote support and endpoint management (Intune, SCCM).

Desirable Skills (Nice to Have)

• Scripting (PowerShell).
• Virtualisation (VMware, Hyper-V).
• ITSM tools (ServiceNow, Jira).
• Security practices (MFA, endpoint protection).
• Cloud environments (Azure, AWS).

Education & Certifications

• IT/CS degree or equivalent experience; relevant certifications (e.g., CompTIA A+, Microsoft Modern Desktop Administrator) preferred.