Executive Officer - Deployment

Virtual Bridges; Belfast; Hybrid; Full time

Job summary

An established industry player is seeking an Executive Officer for Deployment to join their dynamic team. This role offers a unique opportunity to engage with customers across the UK, providing essential support and guidance as they transition from Asylum Support. You'll be at the forefront of a fast-paced environment, managing caseloads, maintaining effective relationships, and resolving issues collaboratively. If you thrive under pressure and are passionate about delivering solutions, this role is perfect for you. Join a team that values resilience and adaptability, where your contributions will make a real difference in people's lives.

Qualifications

• Experience in customer service and problem-solving in a fast-paced environment.
• Ability to manage multiple tasks and prioritize effectively.

Responsibilities

• Manage caseloads and maintain trackers for respective areas.
• Provide face-to-face support and guidance to customers.
• Communicate effectively with internal and external partners.

Skills

Problem-solving

Multi-tasking

Customer service

Communication

Resilience

Education

High School Diploma

Personal Safety Training Level 2

Tools

Excel

IT Systems

Job description

Executive Officer - Deployment

Location: Belfast local base with travel up to 5 days per week including overnight stays
Deployment role - various locations across the country
Hourly rate: £15.53
Working Days/Hours: 37 hours: Monday- Friday

Brook Street in partnership with the Home Office has a fantastic opportunity to join their ALMO team. This is a demanding and challenging hands-on role, in a unique fast-paced working environment, but is equally fulfilling, offering a wide range of development opportunities.

We are looking for staff who can provide day-to-day support and advice to Customers across the UK to prepare them for move-on from Asylum Support. This is a varied role with a flexible deployment approach. You will be working directly with customers in a face-to-face and virtual setting, resolving blockers through escalations, whilst working closely with HEO AMLO Team and Operational leads to identify issues and seek resolutions. You will work a hybrid approach which will include on-site travel to Home Office accommodation locations, plus attendance to your local regional office.

Experience Needed/Desired:

• You will have a passion for delivery, are solution-focused and resilient to challenges.
• Experience of working under pressure and balancing competing priorities to meet both short and longer-term deadlines, whilst simultaneously maintaining high levels of quality.
• Be able to multi-task, manage a varied workload, prioritise effectively, and react quickly and calmly to changing circumstances.

List of Duties/Responsibilities:
The post holder will be responsible for (list is not exhaustive):

• Manage caseloads, maintain trackers for respective area, whilst being able to flex to other regional areas as required.
• Retrieve and direct data to HEO Team leads for logistical planning.
• Respond to emails from various sources timely and appropriately.
• Escalate issues that can't be resolved immediately to various teams across the HO and potentially externally.
• Communicate with Customers via various means including via phone (using translation services where needed).
• Maintain effective relationships with key internal and external partners and stakeholders.
• Demonstrate the civil service values and standards of behaviour as a role model to other colleagues.
• Provide advice, guidance, and support to Customers on site in a face-to-face environment and to onsite corporate stakeholders.
• Responding and referring cases for safeguarding, police or security incidents.
• Additional duties as required depending on demand and emerging priorities.
• Record keeping on excel and other IT systems.

Training:
This is a physically demanding operational role that requires candidates to complete personal safety training at level 2. This is a mandatory requirement. Failure to successfully complete the training will preclude an individual from undertaking the role.

Clearance Level (To be completed by Brook Street upon successful application):

• Basic DBS + CTC (Counter Terrorism Clearance)

Role Specific Requirements:

A valid driver's license and access to your own vehicle is essential for this role due to the deployment aspect. You must hold a valid passport and must have lived in the UK for longer than 5 years. Please note that a period of 6 months or longer spent outside of the UK in the last 5 years will unfortunately not be accepted. This role requires security clearance that will be processed for you, if successful.