Executive Officer - Deployment

Virtual Bridges, Inc.; Belfast; On-site; GBP 1,000; Full time

Job summary

An established industry player is seeking an Executive Officer for Deployment in Belfast. This entry-level role offers a unique opportunity to make a significant impact while working in a fast-paced environment. You will support customers transitioning from Asylum Support, providing essential advice and guidance both in-person and virtually. The position requires a flexible approach, as you will travel to various locations and engage with diverse stakeholders. If you are passionate about delivering solutions and enjoy working under pressure, this role is perfect for you. Join a team that values development and service excellence.

Qualifications

• Passion for delivery and resilience under pressure.
• Ability to manage a varied workload and prioritize effectively.

Responsibilities

• Manage caseloads and maintain trackers for respective areas.
• Provide advice and support to customers in face-to-face settings.
• Communicate effectively with internal and external stakeholders.

Skills

Solution-focused

Multi-tasking

Customer communication

Pressure management

Education

High school diploma or equivalent

Tools

Excel

Job description

Join to apply for the Executive Officer - Deployment role at Virtual Bridges

Job Description:

Location: Belfast local base with travel up to 5 days per week including overnight stays.

Hourly rate: £15.53

Working Days/Hours: 37 hours: Monday - Friday

Brook Street in partnership with the Home Office has a fantastic opportunity to join their ALMO team. This is a demanding and challenging hands-on role in a unique fast-paced working environment, but is equally fulfilling, offering a wide range of development opportunities.

We are looking for staff who can provide day-to-day support and advice to customers across the UK to prepare them for moving on from Asylum Support. This is a varied role with a flexible deployment approach. You will be working directly with customers in a face-to-face and virtual setting, resolving blockers through escalations, whilst working closely with the HEO AMLO Team and Operational leads to identify issues and seek resolutions.

You will work a hybrid approach which will include on-site travel to Home Office accommodation locations, plus attendance to your local regional office.

Experience Needed/Desired:

• You will have a passion for delivery, are solution-focused, and resilient to challenges.
• Experience of working under pressure and balancing competing priorities to meet both short and longer-term deadlines, whilst maintaining high levels of quality.
• Ability to multi-task, manage a varied workload, prioritize effectively, and react quickly and calmly to changing circumstances.

List of Duties/Responsibilities:

• Manage caseloads, maintain trackers for respective area, and flex to other regional areas as required.
• Retrieve and direct data to HEO Team leads for logistical planning.
• Respond to emails from various sources timely and appropriately.
• Escalate issues that can't be resolved immediately to various teams across the HO and potentially externally.
• Communicate with customers via various means including via phone (using translation services where needed).
• Maintain effective relationships with key internal and external partners and stakeholders.
• Demonstrate the civil service values and standards of behavior as a role model to other colleagues.
• Provide advice, guidance, and support to customers on-site in a face-to-face environment and to onsite corporate stakeholders.
• Respond and refer cases for safeguarding, police, or security incidents.
• Additional duties as required depending on demand and emerging priorities.
• Record keeping on Excel and other IT systems.

Training:

This is a physically demanding operational role that requires candidates to complete personal safety training at level 2. This is a mandatory requirement. Failure to successfully complete the training will preclude an individual from undertaking the role.

Clearance Level: Basic DBS + CTC (Counter Terrorism Clearance)

Role Specific Requirements:

A valid driver's license and access to your own vehicle is essential for this role due to the deployment aspect. You must hold a valid passport and must have lived in the UK for longer than 5 years. Please note that a period of 6 months or longer spent outside of the UK in the last 5 years will not be accepted. This role requires security clearance that will be processed for you if successful.

Brook Street is proud to support the Armed Forces Covenant and guarantees to interview all candidates who are veterans or spouses/partners of military personnel, who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website.

Seniority Level

Entry level

Employment Type

Temporary

Job Function

Management

Industries

Strategic Management Services