Executive Director, Personal Support

Mencap; Greater London; On-site; GBP 100,000 - 140,000; Full time

Job summary

Mencap in the United Kingdom seeks a senior, values-led executive to lead Personal Support Services (England). This high-profile role oversees performance, growth and quality across a major national service portfolio, reporting to the Executive Team.

You will drive strategy, transformation and financial performance while inspiring a dispersed workforce of over 4,500 colleagues and collaborating with commissioners, regulators and partners to advance the charity’s mission.

Qualifications

• Senior, values-led leader with experience of operating at scale in complex, multi-site environments.

Responsibilities

• Lead strategy, performance and transformation of a major national service portfolio.
• Drive consistently high-quality, person-centred services across the portfolio.
• Build strong relationships with commissioners and system partners; future-proof service mix.
• Deliver sustainable growth aligned to impact and financial performance.
• Lead and inspire a team of 4,500+ colleagues across England.
• Champion Mencap's Belonging, Equity, Diversity and Inclusion agenda.

Skills

Strategic leadership

Change management

Executive stakeholder management

People leadership

Job description

About Mencap

Mencap is the UK’s leading charity for people with a learning disability, combining high-quality services with national advocacy and influence.

Personal Support Services (England) is at the heart of Mencap, with c.£185m turnover, 4,500+ colleagues, providing social care support for around 4,000 people.

Following significant transformation over recent years, and the launch of our new strategy, Mencap is on a strong footing for future growth. The next phase focuses on accelerating growth, strengthening delivery, and establishing consistently sector‑leading quality.

The Role

This is one of Mencap’s most senior appointments and a key Executive Team role, leading a large, complex and nationally significant portfolio.

You will provide strategic, operational and commercial leadership, with responsibility for performance, growth and quality across Personal Support Services (England).

Key responsibilities include:

• Leading strategy, performance and transformation of a major national service portfolio
• Driving consistently high-quality, person-centred support across services
• Building strong relationships with commissioners and system partners and future-proofing the service mix, including specialist provision
• Delivering sustainable growth aligned to impact and financial performance
• Leading and inspiring a team of 4,500+ colleagues
• Contributing fully to the leadership of Mencap and role-modelling Mencap’s values
• Champion Mencap's Belonging, Equity, Diversity and Inclusion agenda, embedding inclusive leadership, lived experience and equitable opportunities for colleagues and the people Mencap supports

The Candidate

You will be a senior, values‑led leader with experience of operating at scale in complex, multi-site environments.

You will bring:

• A strong track record of delivering high-quality, person-centred services
• Experience of leading growth, transformation and large-scale operations
• Commercial and financial acumen
• Executive-level experience, including Board engagement
• Credibility with commissioners, regulators and partners
• The ability to lead and inspire large, dispersed teams
• A clear commitment to Mencap’s mission and values

Experience in learning disability or comparable services is highly desirable.

For further information and details on how to apply, please visit: www.berwickpartners.co.uk/96284

Closing date for applications (CV and covering letter): 9am on Monday 24th August.