Assistant Service Manager

Mencap; Guildford; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

24 days holiday (pro rata)

Discounts at high-street retailers

Health cash plans

Interest-free loans

Many more exciting offerings

Job summary

Mencap in the Guildford area is seeking an Assistant Service Manager to support four supported living services across Woking, Guildford and Cranleigh. You will work closely with the Service Manager to ensure smooth operation and deliver person-centered support.

The role emphasizes leading a team, developing a positive working culture, maintaining health and safety standards, and coordinating with social workers and other agencies.

Qualifications

• Experience in supervision or junior management in supported living or care services.
• Ability to lead team, promote accountability and decision-making.
• Excellent communication skills with stakeholders.

Responsibilities

• Support the Service Manager across four supported living services.
• Lead induction and training, conduct performance reviews.
• Oversee support planning, risk assessment and outcomes on What Matters Most app.
• Maintain health and safety records and service environment.
• Monitor safeguarding and quality assurance reporting.
• Manage admin such as rota and payroll data.
• Conduct regular medication audits and finance checks.
• Coordinate with social workers, healthcare professionals, authorities and families.
• Occasional weekend or shift hours to ensure compliance.

Skills

Leadership

Communication

Team development

Performance reviews

Health and safety

Job description

We are looking for an Assistant Service Manager to join our person-centered services working across Woking, Guildford and Cranleigh where we support people with a learning disability. You will support the Service Manager and ensure the continued smooth operation of these supported living services by undertaking a range of management tasks to support the team, and the people living there. If you know how to lead and inspire people, enjoy developing a team working culture, have excellent communication skills and an ambition to succeed personally and for the organisation then we would love to hear from you! The role involves supporting the Service Manager by undertaking agreed management tasks across four supported living services:

Responsibilities

• Promoting a team culture where the team are confident in being accountable and making decisions.
• Supporting the team to be compliant in their induction and training.
• Undertaking effective and agreed performance reviews for team members.
• Leading on the review and implementation of support planning, risk assessment and outcome-based support on the What Matters Most app.
• Contributing to and overseeing systems and records that support health and safety and maintenance of service environment as required.
• Contributing to the monitoring and completion of management reporting systems regarding safeguarding and quality assurance.
• Contributing to monitoring and completion of administration systems such as rota management and payroll data.
• Completing regular medication audits.
• Completing regular finance checks.
• Working closely with social workers, healthcare professionals, local authorities, families, and other agencies to coordinate support.

This line management role can involve occasional weekend or shift hours to ensure service compliance.

The role will challenge, excite and will never be dull but it will be truly rewarding.

If you are looking for that next exciting career development opportunity, then this could be the one you have been looking for.

Requirements

• An enhanced DBS will be required for the successful candidate

About Mencap

Our vision is for the UK to be the best place in the world for people with a learning disability to live happy and healthy lives. We're here to support people with a learning disability, their families and their carers. We fight for a kinder, fairer and more inclusive society for people with a learning disability to live in. At Mencap, everyone works with people with a learning disability either providing support or advice, or alongside one another as colleagues.

• Everyone is expected to treat people well and make Mencap an inclusive organisation.
• Every day we grow and learn. It's okay to make mistakes but we learn from them and make changes.
• Everywhere people will feel respected, valued, and safe to be themselves.

We have Belonging network groups that meet online and are open to all colleagues.

The groups include people who identify as Black and Asian, LGBTQIA+, disabled or with a long- term health condition, women, parents and carers, and their allies.

We want to encourage everyone to apply to work at Mencap and we offer a variety of different contract types and working patterns.

We're not looking for specific experience.

It is your personality and values that will make you a great colleague.

We will train and develop you to succeed in the role you're applying for.

Benefits

• 24 days of paid holiday (excluding bank holidays, pro rata)
• discounts at leading high-street retailers
• access to health cash plans
• interest-free loans
• many more exciting offerings.

For more details on what we have to offer, please see the attached document and below link with all the fantastic benefits available to you as a member of our team