Executive Director, Luxury Hospitality & Pre-Opening

Soho House & Co.; United Kingdom; Remote; USD 162,000 - 217,000; Full time

Benefits offered by this job

Weekly Pay

Team meal on shift

Clothing Allowance

Every House Membership

50% off Food & Drink, 7 days a week

Staff Room Rate; Any Bedroom, AnyHouse

Private Health and Dental Care

Life Assurance

Day off on your birthday

Up to 50% Staff Discount on Cowshed &

Staff discounts and charity support

Job summary

Soho House & Co. seeks a Director to lead Soho River House from pre-opening to full operation in Windsor, UK. You will set the vision, build the team and implement culture, standards and rhythm to deliver a commercially sustainable guest experience.

This high-profile role requires 10+ years in luxury hospitality, strong pre-opening track record, budget and P&L management, and the ability to recruit and develop a senior leadership team while partnering with global Soho House teams.

Responsibilities

• Lead the full pre-opening and launch of Soho River House, from construction handover through to opening and beyond.
• Partner closely with Development, Design, Finance, People, Membership, Marketing, Culinary and other Soho House teams to ensure the House is fully operationally ready.
• Develop and deliver the pre-opening operational plan, including budgets, timelines, critical path, systems, SOPs, licensing, compliance and service standards.
• Build and lead the senior leadership team, ensuring the right people, structure and culture are in place ahead of opening.
• Own recruitment, onboarding and training across the House, creating a team that understands Soho House values and delivers exceptional, genuine hospitality.
• Lead all day-to-day operations across membership, bedrooms, F&B, wellness, events, housekeeping, engineering, security and back-of-house functions.
• Create a consistent and connected member and guest journey across the House, ensuring every area feels part of one Soho House experience.
• Establish a strong service culture that is warm, personal and intuitive, balancing exceptional hospitality with the informal spirit of Soho House.
• Own the financial performance of the House, including budgeting, forecasting, P&L management, labour, cost control and commercial performance across all departments.
• Use data, member feedback and operational insight to identify opportunities, improve performance and continuously raise standards.
• Work closely with Membership and Marketing to build the local membership community and establish Soho River House as a destination House within the wider Soho House network.
• Oversee the planning and delivery of events, activations and key brand moments, ensuring they are commercially successful and operationally excellent.
• Ensure the House operates in full compliance with all relevant UK legislation, licensing, health and safety and company policies.
• Build strong relationships with local suppliers, partners, authorities and the wider Windsor community, representing Soho House positively in the region.
• Work with the General Manager to lead, coach and develop the leadership team, creating a high-performing culture with clear accountability, succession planning and opportunities for internal progression.
• Be visible and present across the House, setting the tone for the team and acting as the ultimate ambassador for the Soho House brand, culture and values.

Job description

Soho House & Co. seeks a Director to lead Soho River House from pre-opening to full operation in Windsor, UK. You will set the vision, build the team and implement culture, standards and rhythm to deliver a commercially sustainable guest experience.

This high-profile role requires 10+ years in luxury hospitality, strong pre-opening track record, budget and P&L management, and the ability to recruit and develop a senior leadership team while partnering with global Soho House teams.