Executive Director & COO for Public Sector Transformation

S1jobs; Broughton; On-site; GBP 100,000 - 140,000; Full time

Job summary

The Scottish Public Services Ombudsman (SPSO) invites applications for an Executive Director (Chief Operating Officer). You will provide strategic leadership across service delivery, performance, governance and transformation, reporting to the Ombudsman and leading the Leadership Team.

You will work with Parliament and the Audit and Advisory Board to shape strategy, digital innovation and organisational change, ensuring high-quality outcomes for service users while building inclusive,

Qualifications

• Senior leader with a proven track record in public sector, regulatory, or equivalent complex environments.

Responsibilities

• Lead service delivery, performance and continuous improvement.
• Drive transformation, innovation and digital modernisation.
• Oversee strategy, business planning and financial sustainability.
• Governance, risk management and assurance.
• Lead corporate and shared services.
• Ensure organisational resilience and business continuity.
• Provide people leadership, culture and workforce development.
• Engage stakeholders and partners at internal and external levels.

Job description

The Scottish Public Services Ombudsman (SPSO) invites applications for an Executive Director (Chief Operating Officer). You will provide strategic leadership across service delivery, performance, governance and transformation, reporting to the Ombudsman and leading the Leadership Team.

You will work with Parliament and the Audit and Advisory Board to shape strategy, digital innovation and organisational change, ensuring high-quality outcomes for service users while building inclusive,