Executive Client Experience & Marketing Lead

Baringa; Greater London; Hybrid; GBP 60,000 - 85,000; Full time

Benefits offered by this job

5 weeks annual leave

Hybrid working policy

Wellbeing fund

Profit share

CSR days

Job summary

Baringa is seeking a Client Experience Marketing Senior Advisor to lead executive networks, podcasts and client experiences in a senior, B2B environment. The role focuses on delivering high-quality programmes, content activation and strong governance across multi-stakeholder teams.

You will manage budgets, suppliers and events, with a hybrid working policy supporting flexible schedules and work-life balance. This is a strategic, impact-driven position within the Client Experience team.

Qualifications

• Strong experience in client experience, marketing operations, events, programme management or stakeholder engagement, ideally within a B2B or professional services environment
• Excellent project management skills, with ability to manage multiple programmes, priorities and stakeholders simultaneously
• Experience delivering high-quality events, experiences, executive engagement programmes, podcasts or communities
• Strong organisational skills and exceptional attention to detail
• Experience managing suppliers, agencies and external partners
• Experience managing budgets, reporting and operational processes
• Experience working with CRM, marketing and engagement platforms
• Strong problem-solving skills and ability to operate in a fast-paced environment
• A proactive, collaborative and solutions-focused approach

Responsibilities

• Leading the end-to-end delivery of Baringa's executive client networks, podcasts and wider Client Experience programmes, ensuring a consistently high-quality experience for clients and stakeholders
• Supporting the successful delivery of CEO, COO, CIO and future executive communities, flagship research and signature client experiences
• Managing project plans, timelines, dependencies and delivery milestones across multiple programmes and workstreams
• Coordinating delivery across internal stakeholders, suppliers and agencies
• Ensuring activity is delivered on time, within budget and in line with agreed objectives
• Identifying opportunities to improve processes, increase efficiency and enhance programme impact
• Coordinating the production, publication and activation of network content, thought leadership and research outputs
• Managing content delivery timelines, reviews and approvals
• Supporting the activation and distribution of content across Client Experience programmes
• Ensuring content is delivered consistently and effectively across channels
• Managing end-to-end operational processes across Client Experience programmes
• Owning legal, compliance and risk requirements associated with network activity and events
• Managing supplier, agency and venue relationships, including the V&A partnership and membership
• Maintaining effective systems, tools and ways of working across the Client Experience function
• Managing budget tracking and financial administration across Client Experience programmes
• Managing engagement tracking, reporting and performance measurement
• Supporting ROI tracking and evaluation across executive communities and experiences
• Managing audience data, email deployment and marketing operations activity

Skills

Client experience

Marketing operations

Events

Programme management

Stakeholder engagement

Executive engagement

Data and reporting

Tools

CRM platforms

Marketing platforms

Content management systems

Job description

Baringa is seeking a Client Experience Marketing Senior Advisor to lead executive networks, podcasts and client experiences in a senior, B2B environment. The role focuses on delivering high-quality programmes, content activation and strong governance across multi-stakeholder teams.

You will manage budgets, suppliers and events, with a hybrid working policy supporting flexible schedules and work-life balance. This is a strategic, impact-driven position within the Client Experience team.