Client Experience Marketing Senior Advisor - Operations, Delivery and Experience

Baringa; Greater London; Hybrid; GBP 60,000 - 85,000; Full time

Benefits offered by this job

5 weeks annual leave

Hybrid working policy

Wellbeing fund

Profit share

CSR days

Job summary

Baringa is seeking a Client Experience Marketing Senior Advisor to lead executive networks, podcasts and client experiences in a senior, B2B environment. The role focuses on delivering high-quality programmes, content activation and strong governance across multi-stakeholder teams.

You will manage budgets, suppliers and events, with a hybrid working policy supporting flexible schedules and work-life balance. This is a strategic, impact-driven position within the Client Experience team.

Qualifications

• Strong experience in client experience, marketing operations, events, programme management or stakeholder engagement, ideally within a B2B or professional services environment
• Excellent project management skills, with ability to manage multiple programmes, priorities and stakeholders simultaneously
• Experience delivering high-quality events, experiences, executive engagement programmes, podcasts or communities
• Strong organisational skills and exceptional attention to detail
• Experience managing suppliers, agencies and external partners
• Experience managing budgets, reporting and operational processes
• Experience working with CRM, marketing and engagement platforms
• Strong problem-solving skills and ability to operate in a fast-paced environment
• A proactive, collaborative and solutions-focused approach

Responsibilities

• Leading the end-to-end delivery of Baringa's executive client networks, podcasts and wider Client Experience programmes, ensuring a consistently high-quality experience for clients and stakeholders
• Supporting the successful delivery of CEO, COO, CIO and future executive communities, flagship research and signature client experiences
• Managing project plans, timelines, dependencies and delivery milestones across multiple programmes and workstreams
• Coordinating delivery across internal stakeholders, suppliers and agencies
• Ensuring activity is delivered on time, within budget and in line with agreed objectives
• Identifying opportunities to improve processes, increase efficiency and enhance programme impact
• Coordinating the production, publication and activation of network content, thought leadership and research outputs
• Managing content delivery timelines, reviews and approvals
• Supporting the activation and distribution of content across Client Experience programmes
• Ensuring content is delivered consistently and effectively across channels
• Managing end-to-end operational processes across Client Experience programmes
• Owning legal, compliance and risk requirements associated with network activity and events
• Managing supplier, agency and venue relationships, including the V&A partnership and membership
• Maintaining effective systems, tools and ways of working across the Client Experience function
• Managing budget tracking and financial administration across Client Experience programmes
• Managing engagement tracking, reporting and performance measurement
• Supporting ROI tracking and evaluation across executive communities and experiences
• Managing audience data, email deployment and marketing operations activity

Skills

Client experience

Marketing operations

Events

Programme management

Stakeholder engagement

Executive engagement

Data and reporting

Tools

CRM platforms

Marketing platforms

Content management systems

Job description

About Baringa

Baringa is a global consulting firm that partners with leaders to drive change and create value. With deep industry expertise, and enabled by advanced technology, the firm helps clients to deliver with greater confidence and certainty. With over 2,000 people across the UK, Europe, North America, Asia and Australia, the firm combines global insight with local understanding.

The firm works across energy and resources, financial services, government and public sector, consumer products and retail, pharmaceuticals and life sciences, manufacturing, and technology, media and telecoms, with capabilities spanning strategy, transformation and operational excellence – all powered by advanced technology, data, AI and digital innovation.

Clients value Baringa’s collaborative approach and the way its teams integrate seamlessly – all working with a shared understanding of what matters most. The firm is known for its kind, curious experts who listen closely and care deeply about client success as they help clients transform energy markets, modernise financial platforms, expand telecoms and digital networks through advanced data analytics, enable digital services in government, and unlock growth in consumer sectors.

Certified as a Great Place to Work around the world, Baringa has been recognised by the Financial Times in 22 categories of its UK Leading Management Consultants rankings, and by Forbes for four consecutive years as one of the World’s Best Management Consulting Firms.

Our Clients and Marketing team are looking for an experienced Client Experience Marketing Senior Advisor to join the team. Client Experience sits at the heart of this.

• Executive Client Networks
• Signature client experiences
• Client listening and insight
• Thought leadership and client storytelling

Its purpose is simple: to build deep, trusted relationships with senior clients — strengthening our position in priority accounts, supporting commercial growth and helping Baringa show up in a more distinctive, bolder way. We're now building on the success of our existing Networks and expanding into new executive communities, creating an exciting opportunity to join a growing team at the centre of Baringa's client strategy.

What you will be doing

Executive Client Network And Experience Delivery

• Leading the end-to-end delivery of Baringa's executive client networks, podcasts and wider Client Experience programmes, ensuring a consistently high-quality experience for clients and stakeholders.
• Supporting the successful delivery of CEO, COO, CIO and future executive communities, flagship research and signature client experiences.

Programme delivery and coordination

• Managing project plans, timelines, dependencies and delivery milestones across multiple programmes and workstreams
• Coordinating delivery across internal stakeholders, suppliers and agencies
• Ensuring activity is delivered on time, within budget and in line with agreed objectives
• Identifying opportunities to improve processes, increase efficiency and enhance programme impact

Content delivery and activation

• Coordinating the production, publication and activation of network content, thought leadership and research outputs
• Managing content delivery timelines, reviews and approvals
• Supporting the activation and distribution of content across Client Experience programmes
• Ensuring content is delivered consistently and effectively across channels

Operational excellence and governance

• Managing end-to-end operational processes across Client Experience programmes
• Owning legal, compliance and risk requirements associated with network activity and events
• Managing supplier, agency and venue relationships, including the V&A partnership and membership
• Maintaining effective systems, tools and ways of working across the Client Experience function

Budget, reporting and marketing operations

• Managing budget tracking and financial administration across Client Experience programmes
• Managing engagement tracking, reporting and performance measurement
• Supporting ROI tracking and evaluation across executive communities and experiences
• Managing audience data, email deployment and marketing operations activity

Your Skills And Experience

• Strong experience in client experience, marketing operations, events, programme management or stakeholder engagement, ideally within a B2B or professional services environment
• Excellent project management skills, with the ability to manage multiple programmes, priorities and stakeholders simultaneously
• Experience delivering high-quality events, experiences, executive engagement programmes, podcasts or communities
• Strong organisational skills and exceptional attention to detail
• Experience managing suppliers, agencies and external partners
• Experience managing budgets, reporting and operational processes
• Experience working with CRM, marketing and engagement platforms
• Strong problem-solving skills and the ability to operate effectively in a fast-paced environment
• Experience using data and reporting to measure impact and drive continuous improvement
• A proactive, collaborative and solutions-focused approach

What a career at Baringa will give you

PuttingPeopleFirst.

Benefits

Baringa is a People First company and wellbeing is at the forefront of our culture. We recognise the importance of work-life balance and flexible working and provide our staff amazing benefits. Some of these benefits include:

• Generous Annual Leave Policy:We recognise everyone needs a well-deserved break. We provide our employees with 5 weeks of annual leave, fully available at the start of each year. In addition to this, we have introduced our 5-Year Recharge benefit which allows all employees an additional 2 weeks of paid leave after 5 years continuous service.
• Flexible Working:We know that the ‘ideal’ work-life balance will vary from person to person and change at different stages of our working lives. To accommodate this, we have implemented a hybrid working policy and introduced more flexibility around taking unpaid leave.
• Corporate Responsibility Days:Our world is important to us, so all our employees get 3 every year to help social and environmental causes and increase our impact on the communities that mean the most to us.
• Wellbeing Fund:We want to encourage all employees to take charge and prioritise their own wellbeing. We’ve introduced our annual People Fund to support this by offering every individual a fund to support and manage their wellbeing through an activity of their choice.
• Profit Share Scheme:All employees participate in the Baringa Group Profit Share Scheme so everyone has a stake in the company’s success.

Diversity and Inclusion

We are proud to be an Equal Opportunity Employer. We believe that creating an environment where everyone feels a sense of belonging is central to our culture and that diversity is paramount to driving creativity, innovation, and value for our clients and for our people.

An award-winning workplace

Using business as a force for good.

We maintain high standards of environmental performance and transparency, which can be seen through our commitment to Net Zero with our SBTI-verified Scope 1, 2 and 3 emissions reduction targets and our support of the Better Business Act. We report our progress publicly and ensure that we are also externally assessed and scored through organisations like CDP and EcoVadis - helping us to continually identify where we can improve.

We have a long legacy of supporting the communities in which we work, and offer a variety of ways to contribute, by putting people first and creating impact that lasts. Our Corporate Social Responsibility (CSR) agenda is about giving back to the communities in which we live and work by sharing our skills, talent and time. In essence, we aim to empower and encourage everyone in the firm to contribute to the things we care about, and support registered charities and organisations with a clear social or environmental purpose to increase the positive impact they can have.

Baringa Privacy Notices

For UK & EU Your personal data will be retained by Baringa for up to two years, in accordance with our UK Recruitment Privacy Notice / EU Recruitment Privacy Notice, to evaluate your application and meet our legal and reporting obligations. In line with the General Data Protection Regulation (GDPR), you have the right to request access to, rectification, or erasure (subject to legal limitations) of your personal data. For more information, please contact us at [e-mail]

For the USA Your personal data may be retained by Baringa for up to two years, as outlined in our Recruitment Privacy Notice (AMER & APAC), to support the recruitment process and internal reporting requirements. Where applicable, and in accordance with relevant federal and state laws, you may have the right to request access or correction of your personal information. For further details, please contact [e-mail]

For Australia & Singapore Your personal data will be retained by Baringa for up to two years, in accordance with our Recruitment Privacy Notice (AMER & APAC), to assess your application and meet applicable reporting and legal obligations. In line with the Australian Privacy Act and Singapore’s Personal Data Protection Act (PDPA), you may have rights to access, correct, or request limited deletion of your personal data. For more information, please contact us at [e-mail]