Executive Account Manager – Social Media Marketing Strategy and Customer Success - Premium & Lu[...]

HAMPSHIRE JEFFREYS - The digital marketing agency for premium brands; London; Hybrid; GBP 30,000 - 36,000; Full time

Job summary

Join a leading digital marketing agency as an Executive Account Manager to oversee social media strategies and customer success for premium brands. You will leverage your creative vision and strategic skills to drive client growth in the luxury and hospitality sectors, while managing a team to deliver innovative campaigns and exceptional results.

Benefits

Flexible hybrid working model

21 days holiday plus bank holidays

Birthday off

Opportunities to work with premium brands

Qualifications

• 3+ years of experience in social media strategy and content creation.
• Portfolio showcasing success with premium or luxury brands.
• Exceptional ability to build and maintain client relationships.

Responsibilities

• Develop and deliver data-driven social media strategies for luxury brands.
• Manage relationships with high-profile clients and present strategies confidently.
• Lead a creative team in executing impactful marketing campaigns.

Skills

Strategic Expertise

Client Relationship Management

Creative Vision

Content Excellence

Analytical Skills

Leadership

Education

Experience in luxury brand marketing

Tools

Hootsuite

Google Analytics

Meta Ads Manager

Job description

Executive Account Manager – Social Media Marketing Strategy and Customer Success - Premium & Luxury Hospitality & Property

Executive Account Manager – Social Media Marketing Strategy and Customer Success - Premium & Luxury Hospitality & Property

1 week ago Be among the first 25 applicants

Executive Account Manager – Social Media Marketing Strategy and Customer Success - Premium & Luxury: working across hospitality and property clients

Location: Hammersmith, London (Hybrid working)

Must be London-based for site visits and shoots.

Company Overview:

Hampshire Jeffreys is a social-led digital marketing agency operating in the luxury and premium sectors.

We are digital growth partners delivering strategic expertise, creative excellence and data-led performance marketing to premium brands - their secret weapon for moving and growing as fast as the digital world.

We deliver a global and innovative digital marketing perspective to our clients, crafting ideas and content worth talking about in an era where social media and digital presence shape culture. Our clients span the UK’s most respected premium brands across luxury hospitality, property, and DTC sectors.

Job Summary:

We’re looking for a Senior Account Manager overseeing Social Media Marketing Strategy and Customer Success with a creative, strategic mind and a proven ability to manage high-profile client accounts.

In this role, you will develop and deliver innovative, social-first marketing strategies while managing a team of creatives to bring your vision to life. Your focus will be on driving client growth and ROI through cutting-edge content strategies, seamless client communication, and leading a collaborative creative process.

This is an exciting opportunity to work with premium and luxury brands, crafting strategies that not only elevate their visibility but also drive measurable business results.

We are looking for a thought leader with strategic thinking ability and creative vision. This person will lead our portfolio of exceptional premium brands into success in the digital space with big ideas, visionary strategies and leadership of an exceptional creative team.

Key Responsibilities:

Strategic Development:

• Create innovative, data-driven social media and marketing strategies tailored to premium and luxury brands, ensuring alignment with each client’s growth and ROI objectives.
• Conduct in-depth market research, audience analysis, and competitive benchmarking to inform strategies.
• Translate brand objectives into creative campaigns, ensuring relevance across multiple platforms (Instagram, TikTok, Facebook, LinkedIn) through the leadership and management of our creative team.

Client Management:

• Serve as the primary point of contact for high-profile clients, managing relationships with senior stakeholders.
• Present strategies, campaign ideas, and performance reports with confidence and clarity.
• Work collaboratively with clients to align on goals, ensuring transparency and trust in all deliverables.
• Work collaboratively with internal teams to align on goals, ensuring transparency and trust in all deliverables.
• Oversee ongoing management of your strategy and your team's content in the form of assembling content for previews and working with clients to review and sign off content, campaigns and any other marketing materials and ensuring content goes live correctly and on time.
• Allocate captions and copy to campaigns and organic posts for content sharing and in alignment with your brands and strategy.

Creative Oversight:

• Lead and manage a team of creatives, including content managers, editors, and paid media specialists, to execute strategies effectively.
• Provide clear and actionable creative briefs, ensuring all content aligns with client goals and brand identity.
• Oversee content creation and edits, including videos, reels, carousels, and photography, ensuring a high standard of quality.

Campaign Execution and Monitoring:

• Oversee the implementation of social media calendars, ad campaigns, and community management strategies.
• Track and report on campaign performance, using insights to refine and optimize strategies for better results.
• Collaborate with the Creative Media team to ensure your strategy is executed in terms of content creation and editing.
• Collaborate with the Paid Media team to ensure cohesive strategies across organic and paid channels.

Leadership and Innovation:

• Drive thought leadership by staying ahead of social media and industry trends, bringing fresh, innovative ideas to the table.
• Mentor and inspire the creative team, fostering a collaborative and forward-thinking work environment.
• Support influencer and partnership campaigns in collaboration with the PR team as needed.
• Be extremely tapped into the social and digital space, we want you to be the person catching trends, understanding industry changes and bringing new fresh concepts and ideas to the team.

What We’re Looking For:

Essential Skills and Experience:

• Strategic Expertise: 3+ years of experience in social media strategy, content creation, or a related field, with a portfolio showcasing strategy, idea generation, success and results with premium or luxury brands.
• Client Relationship Management: Exceptional ability to build and maintain relationships with senior stakeholders, with a proven track record of managing multiple high-profile clients.
• Creative Vision: A strong creative eye with the ability to conceptualise, direct, and manage the delivery of visually impactful campaigns.
• Content Excellence: Hands-on experience with social media platforms, including content planning, community management, and creating high-quality assets.
• Analytical Skills: Proficiency in interpreting data and campaign performance to inform strategies and improve ROI.
• Leadership: Experience managing and mentoring creative teams, fostering collaboration, and ensuring accountability.
• Account Management: Able to oversee ongoing management of your strategy and your team's content in the form of assembling content for previews and working with clients to review and sign off content, campaigns and any other marketing materials.

Technical Proficiency:

• Strong proficiency with social media management tools (e.g., Hootsuite, Buffer) and analytics platforms (e.g., Google Analytics, Meta Ads Manager).
• Strong understanding of marketing data and paid media data (you need to be able to look at your analytics and read what works and doesn’t as well as know where content should be placed for optimal impact).
• Strong strategic thinking skills and understanding of what resonates with social-first audiences.

Soft Skills:

• Excellent communication and presentation skills, with a natural ability to inspire confidence in clients and internal teams.
• Exceptional organisational and time management skills to juggle multiple projects and priorities and lead your team according to deadlines and expectations.
• Advanced presentation skills (you feel confident to lead rooms of stakeholders from senior positions in businesses, present your ideas with clarity and confidence and handle discomfort).
• Strong leadership skills - you need to lead your clients and your team to align with your strategies and visions for your clients success.
• A proactive mindset with a passion for creativity, innovation, and exceeding expectations.
• 21 days holiday - not including bank holidays and Christmas dates (these are extra)
• Birthdays off
• A very flexible hybrid working model, combining remote work with an inspiring office environment in Hammersmith.
• Opportunities to work with premium and luxury brands, driving impactful results and crafting memorable campaigns.
• A collaborative, supportive, and innovative work environment where your ideas can shine.
• Salary: £30-36k per annum depending on experience

Must-Have Qualifications:

• Expertise in crafting, managing and presenting concepts to clients and senior business stakeholders.
• Expertise in managing clients and senior business stakeholders on an on-going basis with ability to tailor management style according to client needs.
• Demonstrated expertise in social media strategy for premium or luxury clients (3+ years minimum).
• Strong portfolio of work showcasing campaign strategies, creative ideas, and measurable results.
• Confident communicator, with experience managing senior stakeholders and presenting to high-level executives.
• Innovative and strategic thinker who is confident in coming up with brand defining ideas and presenting them to stakeholders with confidence and data backed understanding.
• In depth and fluent understanding of the social media space and its constant evolution.
• In depth and fluent understanding ofcustomer behaviour and response to marketing concepts and ideas.
• Ability to lead creative teams and manage complex, multi-platform campaigns.

If you’re a strategic thinker with a creative flair and a passion for luxury brands, we’d love to hear from you. Join us at Hampshire Jeffreys and be part of a team that’s redefining how premium brands connect with their audiences.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

• Industries

  Advertising Services

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