Excellence Support Team - Plumber

Axis CLC Group; Greater London; On-site; GBP 39,000 - 47,000; Full time

Benefits offered by this job

Salary

Company van

Annual leave

Referral bonus

Long-service awards

Perkbox discounts

Volunteer day

Training & progression

Job summary

Axis CLC Group’s CARE Team in London and the South East seeks a Plumber to deliver reactive repairs, maintenance and minor installations in occupied and void properties. You will diagnose faults, repair pipework, taps, toilets, radiators, and ensure works are completed to high standards while keeping residents informed.

The role emphasizes safety, accurate record-keeping, and collaboration with supervisors and other trades.

Qualifications

• NVQ Level 2 or equivalent in Plumbing.
• Full UK driving licence.
• Experience in plumbing repairs, maintenance or installation.
• Experience in occupied residential properties desirable.
• Experience using handheld devices or job management systems.

Responsibilities

• Attend reactive plumbing repairs and maintenance jobs within agreed timescales.
• Diagnose faults and complete repairs to pipework, taps, toilets, cylinders, radiators and fittings.
• Carry out minor plumbing installations and replacement works.
• Isolate, make safe and reinstate systems in line with safe working practices.
• Identify follow-on works, materials required and any access or technical issues.
• Record job progress, materials used and completion details accurately on handheld or job management systems.
• Liaise professionally with residents, reporting safeguarding, access or property concerns.
• Work with supervisors, planners and other trades to support efficient service delivery.

Skills

Fault-finding

Communication skills

Independent worker

Record keeping

Education

NVQ Level 2 in Plumbing

Tools

Job management systems

Handheld devices

Job description

Support for High Priority Contracts

The CARE Team is a specialist operational team working across London and the South East, established to strengthen performance on our most critical and high-risk contracts, supporting our clients’ and residents’ needs. The team is deployed where it delivers the greatest value, supporting peak demand, new contract mobilisations, and complex operational challenges that require experienced, high-impact intervention.

Engineers and operatives assigned to the CARE Team benefit from an enhanced pay and benefits package, reflecting the increased responsibility, flexibility, and performance expectations associated with this work. This includes higher earning potential and access to additional benefits designed to recognise skills, commitment, and adaptability.

Trusted to stabilise services, reinforce control, and raise delivery standards, the CARE Team operates at pace in fast-moving, demanding environments. Team members work across multiple contracts, engage with a wide range of clients, and rapidly adapt to different systems, processes, and operational models.

Each deployment presents a new challenge and a clear objective: to deliver visible, measurable improvements in service delivery, customer confidence, and operational performance.

Overall Purpose

The Plumber is responsible for carrying out plumbing repairs, maintenance, and minor installation works in occupied and void properties, delivering a responsive and customer-focused service. This role works safely and efficiently to diagnose faults, complete repairs to a high standard, and ensure properties are left clean and secure, maintaining accurate records and communicating clearly with residents, colleagues, and supervisors.

Key Tasks / Activities / Responsibilities

• Attend reactive plumbing repairs and maintenance jobs within agreed timescales.
• Diagnose faults and complete repairs to pipework, taps, toilets, cylinders, radiators and associated fittings.
• Carry out minor plumbing installations and replacement works as required.
• Isolate, make safe and reinstate systems in line with safe working practices.
• Identify follow-on works, materials required and any access or technical issues.
• Complete work to the required standard, ensuring properties are left clean and tidy.
• Record job progress, materials used and completion details accurately on handheld or job management systems.
• Liaise professionally with residents, reporting any safeguarding, access or property concerns.
• Work with supervisors, planners and other trades to support efficient service delivery.
• Comply with health and safety requirements, risk assessments and company procedures at all times.
• Use materials and resources responsibly and minimise waste where possible.

Person Specification

Key Knowledge

• Knowledge of domestic plumbing systems, fittings and common repair methods.
• Understanding of health and safety requirements and safe isolation procedures.
• Awareness of working in occupied social housing or similar residential properties.

Key Skills

• Strong fault-finding and practical repair skills.
• Good communication and customer service skills.
• Able to work independently and manage a daily workload.
• Accurate record keeping and basic IT skills.

Key Experience

• Experience in plumbing repairs, maintenance or installation work required.
• Experience working in occupied residential properties is desirable.
• Experience using handheld devices or job management systems required.

What We Offer

• Salary of up to £43,000 depending on experience
• Company van and fuel card
• 23 days’ annual leave + bank holidays
• Up to £2,000 colleague referral fee
• Long-service awards
• Perkbox - discounts on retail, travel and wellbeing
• 1 paid volunteer day each year
• Ongoing training, support and progression

Other Key Information

• NVQ Level 2 or equivalent in Plumbing required.
• Full UK driving licence required.
• All staff must follow the company sustainability policy by minimising environmental impact, reducing waste, conserving resources and reporting any environmental concerns.

Our Commitment to Inclusion

Many faces, one Axis CLC. We value diversity and are proud to be an equal opportunity employer. If you require any adjustments during the hiring process, please let us know.