Exams Administrator Apprentice

The City of Liverpool College; Liverpool; On-site; GBP 20,594 - 25,171; Full time

Benefits offered by this job

Comprehensive range of benefits

Local Government Pension Scheme

Flexible working options

Access to Employee Benefit Platform

Health and wellbeing support

Discounted services at Academy Salon

Free access to sports facilities

Job summary

A local educational institution in Liverpool is seeking an Exams Administrator Apprentice. This fixed-term position offers a chance to deliver administrative support in a busy exams office and interact with students and staff. Successful candidates will possess strong communication skills, organizational abilities, and a positive attitude. You will enjoy benefits such as an excellent pension scheme, comprehensive professional development opportunities, and wellness support. A Level 2 qualification including Maths and English is essential.

Qualifications

• Must have good communication and organizational skills.
• Experience in customer service or teamwork in a fast-paced environment is essential.
• Must be able to work independently and to tight deadlines.

Responsibilities

• Deliver administrative and customer services related to exams.
• Manage diaries for examinations and support Exams Officers.
• Act as the first point of contact for the examinations office.

Skills

Good communication skills

Good organisational skills

Strong interpersonal skills

Ability to work independently

Ability to work to tight deadlines

Positive personality

Education

Level 2 qualification in Maths and English

Job description

Job Title

Exams Administrator Apprentice

Department

Business Support

Application Deadline

9 January 2026

Location

Liverpool

Salary

£22,283 per year

Job Type

21 month Fixed term contract, 35 hours per week

Key Responsibilities

• Deliver a range of administrative and customer services which may include some or all of the following tasks:
• Administrative support through word processing and maintaining databases including Pro‑solution, SharePoint and trackers.
• Management of the diary for examinations and associated tasks, from basic scheduling to coordinating logistics such as room and invigilator availability.
• Support Exams Officers with day‑to‑day administration tasks, such as data entry and logging certificates.
• Act as first point‑of‑contact for the examinations office, responding to queries within the College’s existing quality standards and procedures and maintaining a high level of customer service within the function.
• Act as a positive ambassador for the College Group, maintaining a professional and positive image within the organisation and to external stakeholders.
• Participating in cross‑college activities such as enrolment, summer recruitment, exam invigilation etc as required.
• Comply with the College’s financial regulations and other standards for procurement/asset management.
• Ensure the accuracy and confidentiality of information held within the exams office and comply with data protection protocols and relevant policies as appropriate.

Skills, Knowledge and Expertise

Essential

• Level 2 qualification, including Maths and English or relevant experience
• Good communication skills, oral and written
• Good organisational skills – pays attention to detail and follows through
• High level of discretion
• Strong interpersonal skills
• Experience of working with customers or as part of a team in a busy, fast‑paced environment
• Ability to work independently to a high standard, taking accountability and ownership for mistakes and a commitment to self‑reflection and learning
• Good communication, relationship management and influencing skills, works well as part of a team
• Ability to work to tight deadlines and multiple priorities
• Positive personality – calm, self‑motivated and driven to achieve results through positive role‑modelling and common sense practicality
• Innovative and creative – ready to problem solve
• Personal qualities of integrity, honesty, transparency and commitment to/ownership of the mission and values of the College
• Resilient – ability to work calmly within a high pressure environment and deal with fluid situations
• Must be committed to their own CPD

Desirable

• Experience of working in a college business support or exam function
• Diary management experience

Benefits

As a valued member of our College community, you’ll enjoy a comprehensive range of benefits, dedicated wellbeing support, and meaningful opportunities for professional growth and development.

Pension Scheme

You’ll be part of the Local Government Pension Scheme with employer contributions of up to 20.20%, one of the best pension packages in the sector.

Leave Entitlement

Up to 27 days annual holiday allowance, plus 1 wellbeing day. You’ll also benefit from 5 to 7 days statutory closure and 2 further days closure at Easter.

Employee Benefit Platform

As part of your role, you’ll have access to the COLC Employee Benefits Platform, a one‑stop hub for a wide range of perks designed to support your wellbeing, work‑life balance, and everyday savings.

Health and Wellbeing

As part of our commitment to supporting your health and wellbeing, all employees have access to the Health Assured Employee Assistance Programme (EAP) – a completely confidential support service available 24/7, 365 days a year. You also have access to an online wellbeing portal and the Wisdom App, which offers mood trackers, wellbeing tools, meditation guides, fitness videos, and self‑help modules.

Travel

We’ve partnered with Arriva to bring you great savings on bus travel. We also offer interest‑free loans to buy annual travel passes from Merseytravel and Merseyrail.

Flexible Working

We offer flexible working options depending on business need to support our employee's work‑life balance.

Professional Development

We’re passionate about helping you thrive, offering a mix of formal and informal professional development opportunities—designed to sharpen your skills, expand your knowledge, and accelerate your career.

College Benefits

Our excellent sports and fitness facilities can be used free of charge by staff. You can also access a range of discounted hair and beauty treatments at our Academy and Graduate Hair & Beauty Salons, and a staff discount at our Academy Restaurant.