Examinations Coordinator (Theory)

Royal College of Paediatrics and Child Health (RCPCH); Greater London; Hybrid; GBP 42,000 - 55,000; Full time

Benefits offered by this job

Hybrid working policy

Job summary

The Royal College of Paediatrics and Child Health (RCPCH) is seeking an organised, proactive Examinations Coordinator to support the delivery of MRCPCH and DCH Theory examinations worldwide. You will support the Theory Examinations Manager and lead key examination processes, working across online systems, project activity, stakeholder management and operational delivery.

You will also provide line management and development support to two members of the Theory Examinations Team, while

Qualifications

• Experience with online systems from an administrative or development perspective.
• Excellent written and verbal communication, including report writing.
• Knowledge of project management principles and governance.
• High attention to detail with clear, concise information.
• Discretion handling confidential matters with tact.
• Strong organisational skills to manage multiple priorities.
• Experience in stakeholder management and customer service.
• Desirable: knowledge of examination processes and multi-centre events.

Responsibilities

• Coordinate the operational delivery of MRCPCH and DCH Theory examinations across locations.
• Support strategic delivery including objectives, budgets and service development.
• Provide line management for two team members.
• Lead development and use of the examinations booking system and be the main internal contact.
• Oversee Zendesk and related candidate communications.
• Lead delivery of ARCHE event and audit/compliance activities.
• Perform data analysis on candidate feedback, centre information and bookings.
• Support examination days with operations oversight and ensure up-to-date guidance.

Skills

Online systems

Communication

Project management

Attention to detail

Discretion

Stakeholder management

Organisational skills

Data analysis

Education

A Level or equivalent

Tools

Zendesk

Examinations booking system

Job description

London WC1 and home-based

35 hours per week, full-time

Permanent

Interviews: w/c 26 October 2026

The Royal College of Paediatrics and Child Health (RCPCH) is seeking an organised, proactive and detail-focused Examinations Coordinator to support the successful delivery of the MRCPCH and DCH Theory examinations worldwide. This is an exciting opportunity to play a key role in the operational delivery of the College’s theory examinations, which take place three times a year across multiple international locations.

You will support the Theory Examinations Manager and lead key examination processes, working across online systems, project activity, stakeholder management and operational delivery. You will also provide line management and development support to two members of the Theory Examinations Team, while contributing to ongoing improvements to examination processes, quality assurance and candidate experience. Working closely with colleagues across the College, external suppliers, system developers and examination stakeholders, you will help ensure examinations are delivered to agreed timescales, budgets and quality standards.

Key responsibilities include:

• Coordinating the operational delivery of all aspects of the MRCPCH and DCH Theory examinations, including examination preparation, delivery and follow-up activity
• Supporting the strategic delivery of the theory examinations, including objectives, budgets and service development
• Providing line management and development support to two members of the examinations team
• Leading the development and effective use of the examinations booking system and acting as the main internal point of contact for its usage and development
• Overseeing the Zendesk ticketing system and related candidate and stakeholder communications
• Leading and coordinating delivery of the Assessment and Recruitment Content Hub Event (ARCHE)
• Coordinating and investigating audits and complaints, and providing support for malpractice investigations
• Undertaking ongoing and one-off data analysis projects, including analysis of candidate feedback, test centre information and examination bookings
• Working alongside the Theory Examinations Manager to provide operational support and oversight on examination days
• Ensuring examination guidance, website content and stakeholder resources are accurate and kept up to date
• Maintaining effective relationships with key stakeholders to ensure examinations are delivered to agreed timescales, budgets and quality standards

Essential skills and experience include:

• Experience of working with developers of online systems from an administrative and/or development perspective
• Excellent written and verbal communication skills, including strong report writing and the ability to present information clearly and persuasively to people at different levels
• Awareness of effective project management principles, including risk mitigation, risk management and governance
• Excellent attention to detail, with the ability to present complex information clearly, concisely and accurately
• Ability to exercise discretion when dealing with confidential or sensitive matters and communicate difficult messages with diplomacy and tact
• A pragmatic and solution-focused approach, with the ability to identify improvements and adapt effectively to changing circumstances
• Strong organisational skills, with the ability to manage multiple objectives, competing priorities and deadlines while maintaining high standards
• A highly accurate and methodical approach to handling information and data, with a strong focus on quality assurance and following agreed procedures
• Excellent stakeholder management and customer service skills Desirable:
• Educated to A Level standard or equivalent relevant experience
• Knowledge of assessment and examination processes
• Previous experience working in examinations and/or assessments
• Experience of organising large-scale, multi-centre events or similar complex operational activity

Experience of supervising or line managing colleagues The RCPCH has more than 25,000 members and fellows worldwide and plays a leading role in improving child health and supporting paediatricians across the UK and internationally. Our examinations play an important role in supporting high professional standards and assessing the knowledge and skills of doctors working in paediatrics. Our values - Include, Influence, Innovate and Inspire - are central to everything we do. We are committed to Equality, Diversity and Inclusion and welcome applications from candidates from all backgrounds. We particularly encourage applications from Black, Asian and minority ethnic candidates and disabled candidates who are under-represented at this level of the organisation.

We operate a flexible and modern hybrid working policy. This role is based across our London office and home working, with approximately 40% of working time in our London office over a four-week period and the remainder working remotely. The role may occasionally require travel within and outside London, including overnight stays, and some weekend or out-of-hours support may be required.