Exam Production Technician

ACCA Global; Glasgow; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

ACCA Global is seeking an Exam Production Technician for a full-time, 12-month fixed-term contract. In this role, you will create production schedules, manage exam delivery, and ensure compliance with regulatory requirements. Ideal candidates possess strong organizational and communication skills, and a background in exam production or administration. The position offers a flexible working environment as part of ACCA's inclusive culture that supports employee wellbeing.

Benefits

Private healthcare

Life assurance

Income protection

Defined contribution pension scheme

Employee assistance program

Flexible benefits platform

Qualifications

• Excellent attention to detail and organizational skills.
• High level of computer literacy and problem-solving skills.
• Relevant experience in an exam production environment preferred.

Responsibilities

• Create and manage production schedules for exam content.
• Ensure compliance with regulatory requirements regarding exams.
• Coordinate activities of third-party stakeholders.

Skills

Attention to detail

People engagement skills

Organizational skills

Computer literacy

Problem-solving skills

Communication skills

Education

Relevant work experience in an administrative or exam production environment

Tools

Word

Excel

Job description

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Exam Production Technician
Closing date for applications is: 3 July 2025

ACCA is committed to a workplace culture which is inclusive, diverse, human and connected.

We welcome applications from candidates who meet some but not all of the criteria listed below.

We're currently looking for an Exam Production Technician on a full-time, 12-month fixed-term contract basis. This position is within the ACCA Qualifications team. We are flexible on the working location as we operate a 'digital-first' approach.

The Job

Reporting to the Exam Production Manager on a day-to-day basis, you'll be involved in the following:

1. Create and manage multiple production schedules for exam content for all future exam sessions adhering to strict deadlines.
2. Lead and manage external academic experts and finance professionals (examiners and reviewers) in working to the multiple production schedules.
3. Deliver training to external academic experts and finance professionals (examiners and reviewers) in the use of systems and the key considerations required when setting exams to ensure fit-for-purpose delivery of CBEs.
4. Ensure compliance with all ACCA and regulatory requirements relating to the production and delivery of exams.
5. Use and apply system code to construct and build exams and complete detailed checks of exam settings, functionality, and house-style.
6. Act in accordance with recommendations from ACCA regulators, ensuring that ACCA exams continue to meet regulatory compliance.
7. Maintain and apply expert knowledge across a breadth of Exam Production software systems.
8. Coordinate the activities and performance of third-party stakeholders (external examiners, system suppliers) to ensure they meet their contractual obligations and provide first-line support regarding payments, contracts, and production and system queries.
9. Contribute to the effective delivery of ACCA's objectives and strategies by representing Exams Production at project and operational meetings.

The Person

We're looking for someone who:

1. Has excellent attention to detail.
2. Possesses excellent people engagement skills including relationship building, mentoring, and negotiation.
3. Has excellent organizational skills and a methodical approach to work.
4. Can quickly understand technological systems and processes, including how differing systems interact.
5. Has a high level of computer literacy with a working knowledge of Word, Excel, and database manipulation.
6. Has excellent problem-solving skills with the ability to analyze factors contributing to system or production issues and to generate, evaluate, and recommend the best solutions.
7. Can work calmly under pressure and meet tight deadlines while managing competing priorities.
8. Is receptive to working in a changing environment with evolving systems and processes.
9. Is highly motivated, proactive, and enthusiastic, with the ability to work independently and as part of a team.
10. Can demonstrate excellent oral and written communication skills, capable of communicating at all levels, advising senior management and external stakeholders.
11. Has relevant work experience in an administrative or exam production environment, preferably within the education sector or a professional body organization.

Our Benefits

We strive to create an environment where you can prioritize your wellbeing, offering benefits such as private healthcare, life assurance, income protection, and a defined contribution pension scheme.

We provide an employee assistance program and a financial wellbeing tool called Nudge. Our flexible benefits platform allows you to customize your benefits, including options like extra holidays, PMI family cover, cycle to work, travel and gym loans, and more. You also get access to our discount site and wellbeing center platform.

We are committed to equal opportunities and ensuring the inclusion and wellbeing of all employees. Our blended approach to work supports employees in balancing their job with other aspects of life.

Interested in this role? Please click Apply to submit your application.

Job ID R5505