Exam Delivery Administrator

LGBT Jobs; Milton Keynes; Hybrid; GBP 25,000 - 26,000; Full time

Benefits offered by this job

9% pension contribution

Private medical cover (AXA) and health

Healthcare cash plan

Hybrid working pattern

Gym discounts and travel savings

Enhanced family leave

Wellbeing support (CABA)

Volunteer day

Job summary

ICAEW is seeking an Exam Delivery Administrator for Milton Keynes on a permanent basis. The role involves planning and delivering ICAEW examinations with strong administrative coordination. You will process applications, maintain databases and support candidates and internal stakeholders, ensuring accuracy and timely responses.

The position offers a salary of £25,000-£26,000 with a hybrid working pattern and opportunities to contribute to process improvements and the overall candidate experience.

Qualifications

• Experience in administrative or coordination roles.
• Experience with databases, data management systems or CRM platforms.
• Ability to manage a busy workload with deadlines.
• Strong attention to detail.
• Experience communicating with internal and external stakeholders.
• Experience handling confidential information.

Responsibilities

• Support the planning, administration and delivery of ICAEW examinations.
• Process examination applications and withdrawals accurately and within required deadlines.
• Maintain examination databases, records and systems, ensuring information is accurate and up to date.
• Provide professional support to candidates and internal stakeholders, helping to resolve examination-related queries and issues.
• Support examination-day activities and prepare documentation to ensure the smooth delivery of exam sessions.
• Contribute to improving examination processes, systems and the overall candidate experience.

Skills

Administrative coordination

Data management / CRM

Attention to detail

Stakeholder communication

Handling confidential information

Multi-tasking

Job description

Exam Delivery Administrator role in Milton Keynes

Responsibilities include examination planning and administration

Previous administrative or coordination experience required

At The Institute of Chartered Accountants England & Wales (ICAEW), you'll be part of an organisation that's shaping the future of business, finance and the accountancy profession on a global scale. Our bold 2030 Strategy puts members, innovation, sustainability and trust at the heart of everything we do; creating an exciting, forward looking environment where your work has real impact. We invest in our people through our benefits package, continuous development and a supportive, inclusive culture that empowers you to grow and thrive. If you're looking for a role with purpose, influence and opportunity, ICAEW is a place where your future can truly take shape.

We're looking for a Exam Delivery Administrator to join our team in Milton Keynes on a permanent basis. This role offers a salary of £25,000-£26,000 and a hybrid working pattern.

What you will be doing;

• Support the planning, administration and successful delivery of ICAEW examinations.
• Process examination applications and withdrawals accurately and within required deadlines.
• Maintain examination databases, records and systems, ensuring information is accurate and up to date.
• Provide professional support to candidates and internal stakeholders, helping to resolve examination-related queries and issues.
• Support examination-day activities and prepare documentation to ensure the smooth delivery of exam sessions.
• Contribute to improving examination processes, systems and the overall candidate experience.

What you will need;

Experience

• Previous experience in an administrative, operations or coordination role.
• Experience working with databases, data management systems or CRM platforms.
• Experience managing a busy workload with multiple tasks and competing deadlines.
• Experience working accurately with detailed information and maintaining high levels of attention to detail.
• Experience communicating with and supporting a range of internal and external stakeholders.
• Experience handling confidential or sensitive information appropriately.

What you can expect from us;

• A strong pension contribution from us of 9%
• Private medical cover with AXA (where eligible), alongside a healthcare cash plan
• 24 - 27 days' holiday depending on length of service, and the option to buy or sell extra days
• Hybrid working to help you find the right balance
• Everyday savings through gym discounts, travel loans, and retail perks
• Enhanced family leave, including up to 6 months on full pay
• Ongoing wellbeing support, including access to CABA
• A paid day each year to volunteer for a cause that matters to you

It's all part of creating an environment where you can thrive, in work and beyond. For a full overview of our benefits package please see below.