Exam Access Arrangement Administrator

New City College; Greater London; On-site; GBP 30,000 - 36,000; Full time

Job summary

New City College is seeking an Exam Access Arrangement Administrator to support learners in exams through accurate processing of EAA applications and compliant record-keeping. You will liaise with Supported Learning, MIS (Exams) and awarding bodies to ensure decisions reflect learners’ needs and policy compliance.

The role requires strong organisational skills, confidence with IT systems, and the ability to communicate clearly with staff, students, and external agencies in a busy environment.

Qualifications

• Experience supporting Exam Access Arrangements in an FE or supported learning environment.
• Strong IT skills and confidence handling large databases and confidential data.
• Excellent written and verbal communication with sensitivity to information handling.

Responsibilities

• Submit and track Exam Access Arrangement applications with awarding bodies.
• Maintain accurate ProSolution records and compliant documentation.
• Manage the EAA inbox and respond to staff, students, and external partners in a timely manner.
• Coordinate with internal teams and external stakeholders for appointments and support for learners.
• Produce accurate data and reports for internal and external use.
• Stay up to date with JCQ regulations and awarding body requirements.

Skills

Exam coordination

IT systems proficiency

Data protection knowledge

Communication skills

Organisational skills

Tools

ProSolution

Job description

The Role:

As an Exam Access Arrangement Administrator, you’ll play a vital part in ensuring learners receive the support they need to succeed in their exams. You’ll provide accurate, efficient and professional administrative support to the Exam Access Arrangements (EAA) process, working closely with Supported Learning, MIS (Exams), and external awarding bodies. Your work will ensure that applications are processed correctly, records are maintained to a high standard, and all activity complies with JCQ regulations and College policies.

Key Responsibilities:

• Submitting and tracking Exam Access Arrangement applications across awarding bodies, ensuring all decisions reflect learners’ normal way of working.
• Maintaining accurate records on ProSolution and ensuring all documentation (including Form 8s/File Notes) is correctly stored and compliant.
• Managing the EAA inbox, triaging enquiries and providing timely responses to staff, students, parents/carers and external agencies.
• Liaising with internal teams and external stakeholders to coordinate appointments and support processes for learners requiring exam access arrangements.
• Producing accurate data and reports for internal and external use.
• Keeping up to date with JCQ regulations and awarding body requirements through self‑study and training.
• Supporting wider college activities, including occasional exam invigilation and cross‑team support during peak periods.

Who You Are:

You’re an organised, detail‑focused administrator with experience in exams or supported learning environments. You thrive in a busy setting, can prioritise effectively, and communicate confidently with a wide range of people.

You will bring:

• Experience working within a busy exams team, ideally in FE or Supported Learning.
• Strong administrative skills, including confident use of IT systems and large databases.
• Excellent written and verbal communication skills, with the ability to handle sensitive information professionally.
• A flexible, team‑focused approach and the ability to adapt to changing priorities.
• A solid understanding of data protection and confidentiality.
• Significant experience in an Exams Officer or equivalent role within Supported Learning.
• Extensive exam knowledge and confidence handling complex queries.
• Understanding of ALS funding streams.