Events Waiter

Firmdale Hotels; Greater London; Hybrid; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Health cash plan

Discounted cinema tickets

Gym membership

Travel discounts

Complimentary meals on shift

Referral bonus scheme

Flexible scheduling

Dry cleaning service for work attire

Enhanced holiday allowance

Season ticket loan

English language lessons (fully funded

Regular social events

Cycle to work scheme

Long service awards

Volunteer day

Staff discounts at Design Hotels

Job summary

Firmdale Hotels is seeking an Events Waiter to join our dynamic team in London. You will ensure guests have an unforgettable experience at our events, delivering food and beverages with care and collaborating closely with colleagues to maintain superb service standards.

The role emphasizes guest interactions, accurate order taking, and personal recommendations to elevate the guest journey within a fast-paced hospitality environment.

Qualifications

• Team player with a willingness to collaborate and support colleagues.
• Commitment to delivering excellent customer service.
• Detail-oriented and focused on high standards.
• Enthusiasm and a positive attitude.

Responsibilities

• Interact with guests in a friendly and professional manner.
• Take orders accurately and efficiently.
• Make personalised recommendations to enhance the guest experience.
• Deliver food and beverages promptly and with attention to detail.
• Process payments quickly and accurately.
• Address guest requests and ensure needs are met in a timely manner.
• Maintain a clean and organised service area.

Skills

Team player

Customer service

Attention to detail

Positive attitude

Hospitality experience

Job description

At Firmdale Hotels, we pride ourselves on providing an exceptional experience for our guests. Our award-winning hotels are renowned for their unique design, luxurious accommodations, and outstanding service. We believe in creating a vibrant and welcoming atmosphere for both our guests and our team members.

We have an exciting opportunity for an Events Waiter to join our highly successful team. If you are passionate about hospitality and thrive in a dynamic, fast-paced environment, we would love to hear from you!

As an Events Waiter at Firmdale Hotels, you will play a crucial role in ensuring our guests have an unforgettable experience at our events.

Responsibilities:

• Interacting with guests in a friendly and professional manner
• Taking orders accurately and efficiently
• Making personalised recommendations to enhance the guest experience
• Delivering food and beverages promptly and with attention to detail
• Processing payments quickly and accurately
• Addressing guest requests and ensuring their needs are met in a timely manner
• Maintaining a clean and organised service area

What you Need:

• A team player with a keen willingness to collaborate and support colleagues
• Experience in a similar environment is desirable but not essential
• A commitment to delivering excellent customer service
• A passion for detail and ensuring the highest standards are met
• Enthusiasm and a positive attitude

What We Offer:

• We offer a competitive salary plus service charge and benefits to be discussed at venue
• Access to Stream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching.
• Health cash plan(including contributions towards dental, optical, alternative and complementary therapies)
• Discounted cinema tickets, gym membership, travel, retailers and restaurants
• Complimentary meals on shift
• Referral bonus scheme for recommending top talent
• Flexible scheduling without split shifts
• Dry cleaning service for work attire and discounted personal dry cleaning
• Enhanced holiday allowance based on length of service
• Season ticket loan for convenient commuting
• Ongoing training, professional development, and fully funded English lessons
• Regular social events, team activities, and fitness sessions
• Benefits like cycle to work scheme and annual long service awards
• One allocated paid day per year for volunteering work
• Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks
• And much more!!

About Us

Inspired by one of London's most creative and iconic neighbourhoods, The Soho Hotel is a celebration of modern art, bold design and the vibrant energy that has made Soho famous the world over. Widely regarded as Soho's first luxury hotel when it opened in 2004, it sits on a quiet street at the heart of this buzzing entertainment district, surrounded by top London restaurants, theatre and music in every direction.

To work here is to be immersed in that creative spirit every day. The Soho Hotel is a place where personality and passion are valued as much as skill, and where every member of the team plays a part in bringing an extraordinary guest experience to life.

You'll be joining a team whose Awards and Accolades speak for themselves:

• Sunday Times Best Places to Work 2024, 2025 & 2026
• One Michelin Key, 2024, 2025
• Condé Nast Traveller 'Triple Crown', 2026
• Readers' Choice Awards, Condé Nast Traveller, 2025
• Best Hotels in London, The Telegraph, 2024
• Coolest Hotels in London, The Times, 2024

You can see a full list of our awards and accolades here: https://www.firmdalehotels.com/b/awards-accolades/

Firmdale Hotels was founded in London, in 1985 by husband and wife team, Tim and Kit Kemp. Today, Firmdale has grown to include hotels and private residences across London and New York as well restaurants, bars, spas, an online shop, interior design studio and Laundry facility.

Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process.

In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.