Events & Supporter Led Fundraising Assistant

Battersea; Greater London; On-site; GBP 21,000 - 29,000; Full time

Benefits offered by this job

Annual leave 36 days

Gym discount & cycle to work

Employee Assistance Programme

Pension contributions up to 10%

Healthcare cash plan

Job summary

Battersea is seeking an Events & Supporter-Led Fundraising Assistant to deliver outstanding participant experiences across our challenge events. You will contact supporters from registration through event completion, building relationships, providing fundraising guidance, and maximising engagement.

In this role you’ll help plan and run challenge events, coordinate registrations, logistics, and communications, manage participant data, and seek ways to improve processes and the supporter

Qualifications

• Excellent and confident telephone manner and spoken English.

Responsibilities

• Serve as first point of contact for supporters from registration to event completion.
• Coordinate registrations, event logistics, and volunteer support.
• Manage participant communications and fundraising resources to maximise engagement.
• Maintain accurate participant data and fundraising progress.
• Process event administration and identify process improvements for the supporter experience.

Skills

Telephone manner

Supporter care

Administrative skills

Multi-priority management

Collaboration

Digital platforms

Process improvement

Willing to travel

Tools

CRM systems

Enthuse

Salesforce

Job description

We're hiring an Events & Supporter-Led Fundraising Assistant to help deliver an outstanding experience for participants across our challenge events portfolio.

In this role, you'll be the first point of contact for supporters, providing exceptional care and guidance from registration through to event completion. You'll build strong relationships with participants, manage supporter communications, provide fundraising advice and resources, and help maximise engagement and fundraising performance.

You'll support the planning and delivery of Battersea's challenge events and supporter engagement activities, coordinating registrations, event logistics, volunteer support, participant communications, and online communities. You'll also play a key role in managing participant data, maintaining accurate records, monitoring fundraising progress, processing event administration, and identifying opportunities to improve processes and the supporter experience.

This is a varied and rewarding role that combines supporter stewardship, event delivery, administration, and relationship management to help ensure the success of Battersea's fundraising events.

Find out more about the challenge events here: Challenge events | Battersea Dogs & Cats Home

What we're looking for:

• Excellent and confident telephone manner and spoken English.
• Experience of delivering outstanding supporter/customer care.
• Strong administrative skills with exceptional attention to detail.
• Experience managing multiple priorities and deadlines simultaneously.
• Experience working collaboratively with colleagues and external stakeholders.
• Confidence using digital platforms and online systems.
• Experience identifying and improving administrative processes
• Enthusiasm, energy, and creative flair.
• Willing to work the hours and in the locations necessary to do the job including travel when required, at evenings and/or weekends, in support of specific events.

A plus if you also have:

• Experience of fundraising and/or events.
• Experience of supporter stewardship or community management.
• Knowledge of Enthuse, Salesforce or other CRM systems.

What we can offer you:

In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:

• 36 days of annual leave (inclusive of 8 days Bank Holiday leave allowance) per year for full time employees (pro-rated for part-time employees).
• Discounted gym membership and cycle to work schemes.
• Employee Assistance Programme and access to Wellbeing Resources.
• Generous pension contributions - up to 10% employer contribution.
• Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year.

We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.

Diversity and inclusion:

We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable for all.

We understand the value of diverse voices, perspectives, and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community.

As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best. If you would like to talk more about this, please contact [e-mail] or call us on 020 3887 8341. Greyscale copies of the recruitment pack are also available on request.

More about us:

At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.

Acceptable use of AI:

At Battersea, we value expertise. We recognise each candidate that applies to us will have a range of expertise they can offer us, so we want to hear about this in your own words. We understand the support that generative artificial intelligence (AI) software can offer but it can also lead to numerous applications presenting as generic and impersonal. This makes it difficult to gain understanding of your unique experience.

To best showcase yourself, we encourage you to write your responses without the assistance of AI. If you require the use of AI software to aid in completing your application, we ask you use the generative responses as a prompt for writing your answers and avoid copying and pasting. You must also ensure the information presented in your application accurately reflects your experience.

All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.

Please note, we operate an anonymous shortlisting process, so all personal information that can identify job applicants is completely anonymised to help mitigate against any potential bias. We are therefore unable to accept CVs.

For full details on the role, please download the recruitment pack from our Career website.