Events Operations Manager

Natural History Museum; London; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

The Natural History Museum is seeking an Events Operations Manager to join their Venue Hire team. This role involves coordinating a variety of events, ensuring excellent customer service, and managing logistics. The ideal candidate will have significant experience in event operations, strong organizational skills, and a proactive approach to problem-solving. The position offers a competitive salary, hybrid working options, and various employee benefits including generous holiday and pension schemes.

Benefits

27.5 days holiday plus 8 bank holidays

Generous pension scheme

Life insurance

Free admission to exhibitions

Staff discounts at Museum shops

Training initiatives and opportunities

Affordable membership to Civil Service Sports Council

Access to in-house gym and clubs

Qualifications

• Significant experience in operational delivery of events.
• Pro-active approach with high attention to detail.
• Knowledge and experience in the events industry.

Responsibilities

• Co-ordinate venue site visits with clients and suppliers.
• Manage on-the-day event logistics for smooth delivery.
• Ensure adherence to health and safety processes.

Skills

Organizational skills

Interpersonal skills

Attention to detail

Problem solving

Ability to remain calm under pressure

Job description

Join to apply for the Events Operations Manager role at Natural History Museum

Join to apply for the Events Operations Manager role at Natural History Museum

About Us

We are a world-class visitor attraction and leading science research centre. We use the Museum's unique collections and our unrivalled expertise to tackle the biggest challenges facing the world today. We care for more than 80 million objects spanning billions of years and welcome more than five million visitors annually and 16 million visits to our website.

About Us

We are a world-class visitor attraction and leading science research centre. We use the Museum's unique collections and our unrivalled expertise to tackle the biggest challenges facing the world today. We care for more than 80 million objects spanning billions of years and welcome more than five million visitors annually and 16 million visits to our website.

Today the Museum is more relevant and influential than ever. By attracting people from a range of backgrounds to work for us, we can continue to look at the world with fresh eyes and find new ways of doing things.

We employ 900 staff in a variety of roles, all united by our vision of a future where people and planet thrive. We need everyone to have the passion and drive to help us with our mission to create advocates for our planet and inspire millions to care about the natural world.

Diversity and inclusion matter to us.

Our vision is of a future where both people and the planet thrive. Diversity is one of our core values and we strive to build a workplace where everyone feels a sense of belonging. All new staff who join us learn about the importance of diversity and inclusion to the Museum and how to contribute to creating an inclusive environment.

We know we have more to do, but we are committed to ensuring that everyone who works at the Museum feels they can thrive and feel valued and respected.

About The Role

As an Events Operations Manager, you will join the Venue Hire team at the Natural History Museum. This team strives to maximise revenue-generating opportunities for venue hire events and filming, engaging a wide range of corporate and private clients.

Reporting into the Senior Events Operations Manager, this role will support on the operational delivery of a range of events at the Natural History Museum, from seated dinners and drinks receptions to weddings and private parties.

This role will involve co-ordinating venue site visits with clients and suppliers, liaising on the operational details of the planning process and managing on the day event logistics to ensure the smooth delivery of events.

The Venue Hire team is key in delivering excellent standards of customer service to our clients, as well as ensuring that health and safety processes are adhered to during events in order to protect the building and its collections.

About You

The successful candidate will be highly organised with significant experience in the operational delivery of events within a venue environment. A pro-active approach and high levels of attention to detail and interpersonal skills are essential for this role. The successful candidate will also have the ability to remain calm under pressure, be a creative problem solver and maintain a diplomatic approach to dealing with clients. Knowledge and experience of the events industry and working with suppliers would be beneficial.

Thriving at the Museum: the way we work

We are proud to work at the Museum and have identified the qualities we all need to embody to reach our shared ambition. This sits alongside the Museum’s values and forms the framework for the way we work.

Find out more here

What We Offer

• 27.5 days holiday plus 8 bank holidays (full time equivalent)
• Generous defined contribution Natural History Museum Pension Scheme (employer contribution 4 - 10%)
• Season ticket, bicycle and rental loan
• Life insurance
• Free admission to our exhibitions and many other paid exhibitions at museums, galleries and institutions across London and the UK.
• Staff discount at our Museum shops and cafes
• We offer a wide variety of training initiatives and opportunities to build skills. Investing in staff development is important to us, and we are ambitious about helping staff to grow and fulfil their potential.
• Affordable membership to the Civil Service Sports Council which offers a range of benefits including an extensive list of special offers and reduced entry fees at a selection of cinema chains, theme parks, theatres, retailers and supermarkets. It also provides entry to up to 300 English Heritage sites and other national treasures. For more details, visit https://www.cssc.co.uk
• Membership to our Sports and Social Association (for a small fee), which includes access to our in-house gym and clubs such as football, softball, table tennis and tennis and classes in Middle Eastern dance, yoga and Tai Chi
  
  
  

Hybrid working

We are working towards a vision where both people and planet thrive, and nothing gives a greater connection with this, than seeing first-hand, the visitors, scientific research and collections that all of our work is inspired by and working side by side with the teams delivering the visitor experience and events. We also recognise the benefits and flexibility that hybrid working brings. We operate a hybrid working model that requires regular, weekly attendance for this role, with the precise pattern of days on site and worked from home to be agreed with your manager.

How To Apply

If this sounds like you, please apply below by clicking on Apply for job.

Please note that as part of our commitment to anonymised shortlisting, panels do not view CVs during the recruitment process. If you choose to upload your CV, our system will automatically pull information from your CV into our application form. We advise you to double-check your application form data before submitting as the tool may interpret CVs differently.

Closing date: 23:59 on 25 May 2025

Interviews expected: w/c 9 June 2025

Please note that this role does not qualify for Museum sponsorship so the successful postholder will need to have a valid right to work in the UK at the point of offer.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Museums, Historical Sites, and Zoos

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