Events Operations Floor Manager - Banqueting

HSH Group / The Peninsula Hong Kong; Greater London; On-site; GBP 52,000 - 66,000; Full time

Benefits offered by this job

Market-leading remuneration

Service charges

Attractive benefits

Job summary

The Peninsula London is seeking an Events Operations Floor Manager - Banqueting to support the Assistant Manager. You will ensure smooth event operations, roster management, and hands-on leadership to deliver exceptional service.

Responsibilities include overseeing event setup, directing a team to standards, and maintaining guest relations and presentation across all banquets and dinners.

Qualifications

• Experience leading a team in a 5* hotel environment.
• Strong communication and organizational skills.
• Ability to manage rosters and service flow.

Responsibilities

• Promote The Peninsula London to become a recognised culinary destination by creating memorable guest experiences.
• Oversee the setup of each event including room layout and postings to guide the team.
• Direct and lead a team of colleagues to deliver events to agreed standards.
• Oversee punctuality and appearance of banquet service staff, ensuring proper uniform and hygiene.
• Establish and maintain positive guest and colleague relationships.
• Have thorough knowledge of menu items and upsell food & beverage options.
• Update Guest History records and build relationships with event planners and bookers.

Skills

Team leadership

Guest service

Event coordination

Job description

Events Operations Floor Manager - Banqueting

Business Unit: The Peninsula London

Location: London

The Peninsula London is pleased to announce we are seeking a Events Operations Floor Manager - Banquetingto support the Assistant Events Operations Manager, and be responsible for the smooth running of events, roster management, and guiding a team through service with a hands‑on approach to provide high levels of service.

With events spaces that impress and inspire, offering lavish business lunches, banquets, and dinners to suit all manner of events. Delectable British, International, and Cantonese cuisine is being created for every type of event.With 6 meeting rooms, a 15-seat screening room, and a grand ballroom for up to 450 guests banquet style or up to 1200 for cocktail receptions.

• An exceptional opportunity to join our high-profile flagship hotelin London
• Market-leading remuneration, service charges and attractive benefits
• Join our award-winning group, working alongside a highly experienced team

Key Accountabilities

• Promote The Peninsula London to becoming a recognized culinary destination by creating memorable guest experiences through artistry and uncompromised passion for excellence.
• Ability to oversee the set-up of each event including checking the physical layout of the room, providing the team with set-up information, and ensuring correct postings.
• Ability to direct and lead a team of colleagues to deliver an event to the agreed standards.
• Oversee the punctuality and appearance of all banquet service colleagues, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene.
• Establish and maintain positive guest and colleague interactions with good working relationships.
• Have a thorough knowledge and understanding of all food and beverage items on the menu and the ability to recommend Food and Beverage combinations and upsell alternatives.
• Monitor and ensure the updating and maintenance of Guest History records. Create meaningful and impactful relationships with event planners and other bookers.

General requirements

• Possess a good knowledge of food and beverage with a strong understanding, passion, and appreciation of Conferences and Events.
• Previous experience leading a team and overseeing events within a 5* hotel environment.
• Good communication skills with a friendly and approachable demeanour.
• Excellent time management and organizational skills, highly adaptable, naturally positive.
• Flexibility and capability of working under pressure.