Events Manager

SeeMe Hired Ltd; Belfast City District; On-site; GBP 28,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Career development opportunities

Inclusive work environment

Role in prestigious 4-star hotel in Bf

Job summary

The Malone Hotel in Belfast seeks an experienced Events Manager to drive meetings, conferences, weddings, and private events from enquiry to post-event follow-up. You will develop new business, manage client relationships and coordinate events across the hotel’s operations.

Reporting to the General Manager, the role combines proactive sales activity with planning and on-site coordination, ensuring professional delivery and excellent customer service.

Qualifications

• Minimum 1–2 years’ experience in a hotel, events or wedding role is essential.
• Strong sales and negotiation skills are required.
• Excellent customer service and relationship-building ability is essential.
• Strong organisation and time-management skills are necessary.
• Attention to detail and ability to manage multiple priorities and deadlines.
• Proactive and commercially focused approach is preferred.
• Strong computer literacy, experience using hotel PMS, CRM or event management systems is beneficial.

Responsibilities

• Respond promptly to event and wedding enquiries and prepare tailored proposals.
• Conduct show rounds, venue viewings and site inspections.
• Build strong relationships with wedding couples, corporate clients and event organisers.
• Maintain regular communication throughout the planning process and encourage repeat business.
• Grow wedding enquiries, show rounds and bookings; manage a wedding pipeline.
• Plan and coordinate weddings, conferences, meetings, corporate events and private functions.

Skills

Hospitality

Customer service

Client relationship management

Building relationships

Education

Hospitality/Business degree preferred

Tools

Hotel PMS

CRM

Event management software

Job description

Events Manager

The Events Manager is responsible for the proactive development and reactive co-ordination of meetings, conferences, weddings, private events and group business within The Malone Hotel.

A key focus of the role will be to proactively grow meetings, events, conference and wedding business, generating new enquiries, converting showrounds and developing strong relationships with prospective and existing clients.

Reporting to the General Manager and Deputy General Manager, the role combines proactive sales activity with event planning and operational co-ordination, ensuring all events are professionally managed from initial enquiry through to final billing and post-event follow-up.

The successful candidate will be highly organised, commercially aware and confident in developing new business while delivering excellent customer service.

About the role

Key Responsibilities:

Client Enquiries & Relationship Management

• Respond promptly to all event and wedding enquiries.

• Prepare tailored proposals based on client requirements.

• Conduct showrounds, venue viewings and site inspections.

• Build strong relationships with wedding couples, corporate clients and event organisers.

• Maintain regular communication throughout the planning process.

• Encourage repeat business, referrals and recommendations.

• Conduct post-event follow-up and identify opportunities for future business.

Wedding Business Development

• Proactively grow wedding enquiries, showrounds and confirmed bookings.

• Follow up wedding leads promptly and consistently.

• Convert showrounds and enquiries into confirmed business.

• Maintain an active wedding pipeline and monitor conversion.

• Re-engage couples who have viewed the hotel but haven't booked yet.

• Develop relationships with wedding planners, photographers, florists, bridal boutiques, celebrants and other relevant suppliers.

• Support wedding fairs, showcases, open evenings and viewing days.

• Monitor competitor wedding packages, pricing and promotional activity.

• Work with the commercial team on wedding promotions and sales initiatives.

• Identify upselling opportunities across accommodation, food and beverage and additional services.

Proactive Sales

• Identify and research new meetings, events, corporate and group prospects.

• Conduct regular outbound sales and follow-up activity.

• Re-engage lapsed clients.

• Support the wider sales team in generating and converting new leads.

• Review gaps in the event diary and identify opportunities to generate additional business.

• Develop relationships with local businesses, professional organisations and event organisers across Belfast.

Event Planning & Co-ordination

• Plan and co-ordinate weddings, conferences, meetings, corporate events and private functions.

• Prepare accurate function sheets, run sheets and event schedules.

• Communicate event requirements clearly to all operational departments.

• Ensure relevant departments are fully briefed in advance.

• Liaise with clients and suppliers throughout the planning process.

• Review event payments, accommodation allocations and supplier requirements.

• Ensure events comply with relevant health & safety, fire and licensing requirements.

• Act as a key point of contact for clients during the event journey.

Commercial Performance & Reporting

• Monitor wedding and event pipeline activity.

• Track enquiries, showrounds, conversion rates and confirmed revenue.

• Produce weekly pipeline, forecast and booking pace updates.

• Review lost business and identify reasons for non-conversion.

• Identify opportunities to increase wedding, meeting and event revenue.

• Contribute ideas for promotions and marketing activity.

• Participate in sales, revenue and commercial performance meetings.

• Provide concise weekly sales and activity updates.

What We Offer:

• Competitive salary and benefits package.

• Opportunities for professional development and career advancement.

• A supportive and inclusive work environment.

• The chance to play a key role in the success of a prestigious 4-star hotel in Belfast.

About the company

A warm welcome to The Malone, Northern Ireland’s finest, four-star boutique hotel, just minutes from the bustling heart of Belfast city centre.We think you’ll love the tradition, tranquillity, elegance and warmth of our Victorian townhouse hotel, set in the leafy avenues of the Queen's Quarter and opening on to Belfast’s Lisburn Road, lined with fashionable and unique boutique shops.

Required Criteria

• A minimum of 1–2 years’ experience in a similar hotel, events or wedding role is essential.
• Strong sales and negotiation skills.
• Excellent customer service and relationship-building ability.
• Strong organisation and time-management skills.
• Excellent attention to detail and the ability to manage multiple priorities and deadlines.
• A proactive and commercially focused approach.
• Strong computer literacy, ideally with experience using hotel PMS, CRM or event management systems.
• Confident conducting client appointments, showrounds and sales follow-up.
• Ability to work effectively in a fast-paced, customer-facing environment.
• Motivated, professional and determined to succeed in a sales-focused role.

Desired Criteria

• A degree in Hospitality Management, Business Administration, or a related field is preferred
• Knowledge of food & beverage service, AV equipment, and event styling is a plus.

Skills you'll need

• Hospitality
• Exceptional Customer Service Skills
• Client Relationship Management
• Building Relationships