Events & Groups Executive

TN United Kingdom; London; On-site; GBP 24,000 - 36,000; Full time

Job summary

Join a forward-thinking company as an Events and Groups Executive, where your passion for customer service and exceptional organisational skills will shine. In this dynamic role, you'll work closely with operational teams to ensure every event is a success, promoting the hotel's facilities and creating memorable experiences for clients. With a strong emphasis on teamwork and personal development, you'll thrive in a supportive environment that values your unique contributions. Enjoy competitive pay, generous employee benefits, and the opportunity to grow your career in a vibrant setting. Bring your personality and ideas to this exciting journey!

Benefits

29 days holiday

Employee Assistance Programme

Inhouse communication APP

Gym and pool access

Training and development

Referral bonus

Pension scheme contributions

Critical Illness cover

50% restaurant discount

Complimentary overnight stay

Qualifications

• Previous Event and/or Group rooms related experience is highly desirable.
• Excellent interpersonal and communication skills are essential.
• Strong organisational skills and attention to detail are required.

Responsibilities

• Promote the hotel's facilities for maximum sales revenue and client satisfaction.
• Handle enquiries and bookings efficiently from start to finish.
• Maintain accurate status of all enquiries and bookings.

Skills

Organisational Skills

Communication Skills

Customer Service

Attention to Detail

Tools

Infor SCS

Job description

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You will receive a warm welcome into the Apex family on joining us as a Events and Groups Executive . We genuinely care about our guests and each other and we show this through our family values of Trust, Passion, Friendliness and Teamwork. It is these values that support you to be yourself here at Apex Hotels. By bringing your own personality, passion, and ideas to the role, you will add a new dynamic to our innovative and supportive Sales and Events Team. We believe it is our personality, style and friendliness that makes Apex Hotels.

Role Overview:

Communication skills are essential for this role as you will be required to work closely with the Hotel operational teams as well as discussing each event with the client. To ensure the success of every event you will have a passion for delivering excellent customer service and be extremely organised. Absolute attention to detail, the ability to multi task and flexibility are required in response to changing client requests and the fast paced nature of the role.

You will be friendly and approachable; you will go the extra mile for our guests; you will provide highly consistent good service and you will lead by example.

Main Responsibilities:

• Effectively promote all the hotel's facilities to the Conference, Event and Group rooms market to achieve the maximum sales revenue and client satisfaction for each event.
• Ensure that each enquiry and booking is handled efficiently from enquiry stage through to arrival, departure, billing and follow up.
• To maintain an accurate status of all enquiries and bookings and to ensure that the highest standard of administration is carried out for every group enquiry and booking.
• Enter all details into Infor SCS, reporting on all activity conducted with each enquiry and booking
• To be responsible for issuing contracts and paperwork, in line with Apex procedures

About you:

We love to welcome people with different experiences and from different places into our Apex family. We want to ensure you get the best experience from the role you begin your journey with us in. To excel within this role, you will have:

• Previous Event and/or Group rooms related experience is highly desirable
• Can demonstrate good organisational skills and attention to detail
• Excellent interpersonal and communication skills
• This role is very customer focused and requires excellent customer service at all times.

You will work with great people, enjoy your time at work, develop new friendships, networks, and skills, and of course you will also receive a competitive rate of pay and a generous range of employee benefits which includes:

• 29 days holiday
• Access to an external Employee Assistance Programme
• Inhouse company interactive employee communication APP
• Entry to our state-of-the-art gym and pools
• Training and development from day one
• £ referral bonus when your friends or family join the team

And once you smash your probation, you’ll also receive ……

• Contributions to a pension scheme
• Critical Illness & Death in Service cover
• Employee of the quarter and annual recognition schemes
• 50% discount in our restaurants
• Annual anniversary Complimentary guest experience overnight stay and dinner for two
• Cycle to Work Scheme
• Discounted room rates

We encourage you to bring your true self to work. We’ll provide great training and development opportunities, allowing you to flourish in a fulfilling career, reaching your dreams and aspirations.Our family can never be too big, there’s a place here for you. We have one ask - that you bring your personality, ideas, and spark. We’re an innovative, thriving business and we want you to be part of our exciting journey.

If this is you,Click Apply. We look forward to hearing from you.