Events Coordinator & Host — Guest Experience Lead

Dakota Hotels; Newcastle upon Tyne; On-site; GBP 20,000 - 26,000; Full time

Benefits offered by this job

Stay & dining discounts

Refer-a-friend bonus

Anniversary holiday

Meals on duty

Uniforms provided

Employee Assistance Program

Flexible working

CPD training

Job summary

Dakota Hotels in Newcastle upon Tyne is seeking a Reservationist and Events Coordinator to deliver outstanding guest service for event bookings and hotel reservations. You will gather enquiries, secure contracts and deposits, and provide personalised tours while coordinating with our F&B Manager and Head Chef.

You will manage the events inbox, prioritise enquiries, and ensure prompt, professional responses.

Qualifications

• Minimum two years' hospitality experience, preferably in a hotel.
• Strong administrative skills with the ability to prioritise and work at pace.
• Experience in 4* and 5* hotels is highly preferred.
• Excellent communication and people skills.
• Hands-on approach and flexible to peak times; fully computer literate.
• Knowledge of a property management system is desirable but training will be provided.

Responsibilities

• Deliver guest service as a reservationist and coordinator for event bookings, ensuring high service standards.
• Capture event enquiries, secure contracts and deposits, and provide personalised show-arounds.
• Manage reservations and events inbox with timely, professional responses and time management.
• Coordinate events from planning to delivery, liaising with F&B Manager and Head Chef.
• Upsell Dakota experiences, attend weddings, host VIP events, and contribute to marketing collateral.
• Create weekly function sheets and work with Front of House to recognise repeat guests.
• Hand over event details to operations, including pre-orders, name cards, and table plans.
• Assist Bar and Grill duties when not on events, contributing to high-quality F&B service.

Skills

Great communicator

People person

Strong administrator

Prioritisation

Computer literacy

PMS experience

Job description

Dakota Hotels in Newcastle upon Tyne is seeking a Reservationist and Events Coordinator to deliver outstanding guest service for event bookings and hotel reservations. You will gather enquiries, secure contracts and deposits, and provide personalised tours while coordinating with our F&B Manager and Head Chef.

You will manage the events inbox, prioritise enquiries, and ensure prompt, professional responses.