Events Coordinator & Guest Experience Lead

Dakota Newcastle; Newcastle upon Tyne; On-site; GBP 24,000 - 32,000; Full time

Job summary

Dakota Newcastle is seeking a reservations and events coordinator to deliver exceptional guest service for all bookings. You will manage enquiries, secure contracts and deposits, and be the main point of contact for guests.

From planning through delivery, you will coordinate with the F&B Manager and Head Chef, prepare function sheets, and hand over event requirements to the operations team. You will upsell Dakota experiences, attend weddings and VIP events, and assist on the floor when not

Qualifications

• Minimum two years in hospitality, preferably in a hotel.
• Strong administrator who can prioritise and work at pace.
• Experience in 4* and 5* hotels preferred.
• Excellent communication and people skills.
• Flexible shifts; available during peak times.
• Fully computer literate; knowledge of a property management system desirable.
• Genuine desire to join the team and research our brand.

Responsibilities

• Deliver guest service as reservationist and events coordinator with attention to service principles.
• Capture event enquiries, secure contracts and deposits, and be point of contact for guests.
• Manage reservations and events inbox with efficiency, prioritising inquiries.
• Organise events from planning through delivery and hand over requirements to operations; coordinate with F&B Manager and Head Chef.
• Upsell Dakota experiences, attend weddings and VIP events, and provide feedback for marketing.
• Create weekly function sheets and coordinate with Front of House to recognise repeat guests.
• Assist Bar and Grill duties when not coordinating events and contribute to F&B delivery.

Skills

Administration

Communication

People skills

Computer literacy

Attention to detail

Flexibility

Tools

Property Management System

Job description

Dakota Newcastle is seeking a reservations and events coordinator to deliver exceptional guest service for all bookings. You will manage enquiries, secure contracts and deposits, and be the main point of contact for guests.

From planning through delivery, you will coordinate with the F&B Manager and Head Chef, prepare function sheets, and hand over event requirements to the operations team. You will upsell Dakota experiences, attend weddings and VIP events, and assist on the floor when not