Events Coordinator

NAB-Jones Lang LaSalle Services; Greater London; On-site; GBP 26,000 - 36,000; Full time

Job summary

JLL in London is seeking an Events Coordinator to deliver exceptional guest experiences across events, meetings, and hospitality spaces on site. Reporting to the Senior Facilities Manager, you will be the first impression for clients and visitors, ensuring spaces are show-ready and aligned with Audible brand expectations.

You will support workplace operations, assist with catering, dietary considerations, and vendor coordination, while keeping safety and processes up to date.

Responsibilities

• Events, meeting rooms and hospitality spaces must be presentable and ‘show ready’ at all times.
• Coordinate all Requests across Events & Hospitality including room bookings and guest services.
• Follow processes for deliveries & catering.
• Support workplace operations.
• Adhere to local health & safety protocols.
• Assist catering with high-level design and be aware of dietary allergens.
• Ensure vendor equipment is organized and returned in good condition.
• Maintain back of house areas in a presentable state; assist with furniture moves.
• Manage last-minute/urgent requests and problem-solve as needed.
• Log maintenance issues and escalate via ticketing when appropriate.
• Be proactive in communicating with the Team/Client and help find solutions.
• Provide hands-on training to protect Audible property.
• Be a key player in Audible ERT program and respond to emergencies.
• Maintain a high level of customer service at all times.
• Flexibility to work evenings and weekends as required.

Job description

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Reporting directly to the Senior Facilities Manager, the Events Coordinator will provide exceptional customer service to both internal & external customers. The right person will provide the first impression our visitors have of Clients events and therefore, they will need to be on the ball in any situation; providing a lasting and unique memorable experience that makes our customers feel welcome, comfortable and brings our Client brand to life.

Additionally, this role will support workplace operations including mail and shipping duties, ensuring seamless daily operations across all touchpoints. This person will need to work collectively as a team and show a passionate understanding of our guests' needs and requirements, striving to exceed expectations wherever possible, in true Client fashion.

Site responsibilities

• Events, Meeting Rooms & all hospitality spaces must be presentable and ‘show ready’ at all times, whether set for use or reset as per the Audible design
• Execute and plan all requests across all Events & Hospitality functions (including but not limited to Events, Meeting Room bookings, Guest Services, etc.)
• Follow processes correctly for all deliveries & catering
• Support workplace operations
• Adhere to local legislative and Client H&S protocols
• Support catering as required, executing a high level of creative design where possible
• Have a deep understanding of dietary allergens & intolerances, being able to use this knowledge if asked from employees/guests
• Ensure vendor equipment is kept organised and is returned in the same condition as when it is delivered to Audible (where required)
• Back of house operations are maintained in a presentable & organised manner at all times (ie. storage spaces, lift spaces, pantry areas etc)
• Ensure furniture moves and resets are carried out as required, this involves a high demand of lifting & shifting heavy items, including equipment & furniture
• Manage last minute/urgent requests in a timely manner and problem solve challenges as required
• Execution of required tasks as per the Events requirements
• Ensuring maintenance issues are logged and ticketing system and escalated as appropriate
• Be proactive in communicating to the Team/Client and helping to find solutions when needed
• Ensure hands on training is applied, particularly to ensure Audible property is cared for and maintained as much as possible (ie. furniture, equipment)
• Be a key player in the Audible ERT program, responding to emergencies on behalf of Audible and the Workplace Services team
• Ensure a high level of customer service is given by the whole team at all times
• Flexible approach to demand and working hours (possibly involving evenings and weekends)

Key relationships

• Work closely with the respective teams on a daily basis
• Establish a solid relationship with the key stakeholders
• Daily contact with potential and existing customers, it is vitally important that the right impression of Audible is expressed at all times
• Daily contact with Client employees at all levels, it is important that we offer the same high level of customer services to them as we do to all guests
• Regular contact with external vendors
• Work closely with the Janitorial team on the ground, ensuring spaces are clean & tidy

Location:

On-site –London, GBR

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you'repursuing.

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Jones Lang LaSalle(“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail] . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.