Events Assistant

M3; London; On-site; GBP 30,000 - 38,000; Full time

Job summary

M3 cherche un Events Assistant dynamique basé à Londres pour rejoindre notre équipe opérationnelle. Ce rôle implique de rechercher et d'engager des professionnels de santé via des appels et des événements. Le candidat idéal doit posséder d'excellentes compétences en communication et une approche proactive pour établir des contacts avec notre clientèle. Des performances axées sur le service client et la capacité à utiliser des outils CRM sont essentielles.

Benefits

25 days annual leave

Company bonus scheme

Group Life Cover 4x salary

Pension 4%/4% employee/employer contributions

Vitality medical after probation

Staff discount scheme

Discounted gym membership

Qualifications

• Expérience en engagements en face à face/téléphone dans un cadre de marketing ou de service client.
• Capacité à travailler de manière coopérative avec d'autres membres de l'équipe.
• Aptitude à prioriser et organiser le flux de travail.

Responsibilities

• Promouvoir nos services face à face et par téléphone.
• Approcher proactivement le personnel senior dans le secteur de la santé.
• Utiliser des outils CRM pour suivre les interactions avec les prospects.

Skills

Excellent verbal communication skills

Organizational skills

Customer-facing ability

Tools

CRM software

Microsoft Dynamics

Job description

Company Description

About the Business Division:

This role is part of ONEHealth Communications, a subsidiary of M3 Inc., which is a specialist Healthcare Communications agency working in partnership with our clients to deliver end-to-end marketing services across three key areas of Media Buying, Creative and Content and Email, currently employing a team of 32. This is supported by Data4NHS, providing one of the largest GDPR compliant email databases of Healthcare Professionals (HCP) in the UK.

Job Description

Overview of the role

The position focuses on researching and engaging with healthcare professionals by contacting them by phone or attending professional events to represent the company. This is an exciting opportunity for an energetic and confident person with excellent communication skills to join our operation team.

As an Events Assistant, your key responsibility will be to contact our current client base as well as new potential contacts and ensure all information is up-to-date and accurate on the CRM system.

The ideal candidate will need to maintain a friendly yet assertive manner whilst holding the ability to answer questions and remain calm under pressure, with the goal of inviting key personnel to register for our service.

Responsibilities

• Promoting our services, both face-to-face by meeting them at events, and via outgoing telephone calls
• Pro-actively approach senior personnel within the healthcare industry
• Utilise CRM software and other lead management tools to track lead interactions and monitor progress
• Check the accuracy of the details we hold about those organisations, and about the individuals working within those organisations.
• Create and manage contacts with the Microsoft Dynamics CRM system
• Provide activity reports and valuable insights as required
  
  

Qualifications

• Must be able to demonstrate excellent verbal communication skills
• Must be able to communicate in a confident, clear and polite manner
• Must be able to prioritise / organise workflow
• Must be able to work co-operatively with other members of the Data Team
• Have experience in face-to-face/telephone engagements within a marketing, customer service or promotional setting
• Proficient with CRM software
• Proven ability in a customer-facing role
  
  

Additional Information

About M3 EU:

M3 EU is at the forefront of healthcare innovation, offering digital solutions across healthcare, life sciences, pharmaceuticals, and more. Since our inception in 2000, we’ve seen remarkable growth, fuelled by our mission to utilize the internet for a healthier world and more efficient healthcare systems.

Our success is anchored in our trusted digital platforms that engage physician communities globally, facilitating impactful medical education, precise job placement, and insightful market research. M3 EU prides itself on a dynamic and innovative work environment where every team member contributes to global health advancements.

Joining M3 EU means being part of a dedicated team striving to make a significant difference in healthcare. We provide a unique opportunity for you to be at the cutting edge of healthcare innovation, shaping the future in a meaningful career. Embrace the chance to drive change with M3 EU.

Benefits

• 25 days annual leave
• Participation in a company bonus scheme linked to personal and company performance
• Group Life Cover 4x salary
• Pension 4%/4% employee/employer contributions
• Vitality medical after probation
• Staff discount scheme
• Discounted gym membership