Events Assistant

QQFS (Qualitative & Quantitative Fieldwork Services); London; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading company is seeking an Events Assistant to engage with healthcare professionals through phone outreach and events. The role emphasizes excellent communication skills, organization, and proactive engagement, alongside managing customer details in CRM. Enjoy a dynamic work environment and comprehensive benefits, making a meaningful impact in healthcare communication.

Benefits

25 days annual leave

Participation in a company bonus scheme

Group Life Cover 4x salary

Pension 4%/4% employee/employer contributions

Vitality medical after probation

Staff discount scheme

Discounted gym membership

Qualifications

• Experience in face-to-face/telephone engagements in marketing or customer service.
• Ability to work cooperatively with others.
• Proficient with CRM software.

Responsibilities

• Promote services face-to-face and via phone.
• Utilize CRM software to track interactions.
• Manage contacts within the Microsoft Dynamics CRM system.

Skills

Excellent verbal communication skills

Confidence in communication

Organizational skills

Customer-facing engagement

Ability to remain calm under pressure

Tools

CRM software

Microsoft Dynamics CRM

Job description

Company Description

About the Business Division:

This role is part ofONEHealth Communications, a subsidiary of M3 Inc.,which is a specialist Healthcare Communications agency working in partnership with our clients to deliver end-to-end marketing services across three key areas of Media Buying, Creative and Content and Email, currently employing a team of 32. This is supported by Data4NHS, providing one of the largest GDPR compliant email databases of Healthcare Professionals (HCP) in the UK.

Job Description

Overview of the role

The position focuses on researching and engaging with healthcare professionals by contacting them by phone or attending professional events to represent the company. This is an exciting opportunity for an energetic and confident person with excellent communication skills to join our operation team.

As an Events Assistant, your key responsibility will be to contact our current client base as well as new potential contacts and ensure all information is up-to-date and accurate on the CRM system.

The ideal candidate will need to maintain a friendly yet assertive manner whilst holding the ability to answer questions and remain calm under pressure, with the goal of inviting key personnel to register for our service.

Responsibilities:

• Promoting our services, both face-to-face by meeting them at events, and via outgoing telephone calls
• Pro-actively approach senior personnel within the healthcare industry
• Utilise CRM software and other lead management tools to track lead interactions and monitor progress
• Check the accuracy of the details we hold about those organisations, and about the individuals working within those organisations.
• Create and manage contacts with the Microsoft Dynamics CRM system
• Provide activity reports and valuable insights as required

Qualifications

• Must be able to demonstrate excellent verbal communication skills
• Must be able to communicate in a confident, clear and polite manner
• Must be able to prioritise / organise workflow
• Must be able to work co-operatively with other members of the Data Team
• Have experience in face-to-face/telephone engagements within a marketing, customer service or promotional setting
• Proficient with CRM software
• Proven ability in a customer-facing role

Additional Information

About M3 EU:

M3 EU is at the forefront of healthcare innovation, offering digital solutions across healthcare, life sciences, pharmaceuticals, and more. Since our inception in 2000, we’ve seen remarkable growth, fuelled by our mission to utilize the internet for a healthier world and more efficient healthcare systems.

Our success is anchored in our trusted digital platforms that engage physician communities globally, facilitating impactful medical education, precise job placement, and insightful market research. M3 EU prides itself on a dynamic and innovative work environment where every team member contributes to global health advancements.

Joining M3 EU means being part of a dedicated team striving to make a significant difference in healthcare. We provide a unique opportunity for you to be at the cutting edge of healthcare innovation, shaping the future in a meaningful career. Embrace the chance to drive change with M3 EU.

Benefits:

• 25 days annual leave
• Participation in a company bonus scheme linked to personal and company performance
• Group Life Cover 4x salary
• Pension 4%/4% employee/employer contributions
• Vitality medicalafter probation
• Staff discount scheme
• Discounted gym membership

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